I can almost give this place 5 stars. The room was immaculate, the pool and hot tub area were amazing, breakfast was good, we used the complimentary limo which was a special treat. The only issue we had was with the staff. I booked on Hotels.com which asks you to enter adults and children aged 2-11. At check in I confirmed according to that we had 2 adults and 2 children although we also have two babies. While in the lobby waiting for the limo, the staff said our family size was against their room policy because of the two infants and that we would need to leave or book a second room… our oldest child is 8, there’s no way we were splitting up our family. The male was particularly rude, the female staff member eventually said they would make an exception to allow us to stay. I understand fire Marshall room capacity guidelines and the like but the way the staff handled the situation was ridiculous and unwelcoming. I wish the service matched the beautiful facilities.