6/10 Good
14 December 2024
Beautiful apartment/ lacking in customer service.
The accommodation was beautiful and the location (beach side) was amazing!!My daughter enjoyed the indoor pool, however we were unable to enjoy the outside much due to the extensive construction that was happening just next door (both sides) of the pool. We were not notified of the construction that was happening in the lots next to the pool and just outside our apartment. The construction started at 6:30 in the morning in one of the construction sites, they were using an estimated 30 metre drill to make holes/supports for the new apartments going in and then filling them with concrete and metal. There were cranes, cement mixers, diggers, drill etc. On the other side they were using angle grinders, cranes and other power tools. When we asked the manager about the construction, we were brushed off. I asked why we were not notified about the construction and were brushed off again and spoken to in a quite demeaning manner. There was no information, compensation offered and no change of room offered either. The apartment was beautiful, however their communication and customer service was very lacking.
Kimberly
Kimberly, 5-night family trip
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