I arrived at the hostel around 02:35pm and there was just a woman saying the reception was close
She pointed out a sign saying their reception is open from 10:30am till 02:30pm which is totally ridiculous
On the site it exactly says check-in time from 2pm till 4pm
I could actually go there earlier around 11am
I didn’t even sleep last night before the stay
I stayed at the Village Broadway only because I needed to use the free 1 night award
The woman called a manager and handed over her phone to me
They said my key card was in the mail box and I didn’t need to be checked ID and pay deposit for the card
Their service is completely a mess
They didn’t send any email and inform me the checkin process
However, for the facilities, they were pretty fine
No free continental breakfast though
I stayed at The Village Kingsbury Cross, they did provide basic bread, jam, peanut butter, milk, coffee and tea
I dunno how come they don’t have them at Broadway