I've never had a complaint up until this point, my experience was okay when i first walked into the building i wasn't greeted with a hello or hi the lady up front told me "what's going on" and when i told her i was here for check in then I was greeted normally, and as far as the room goes it had a lot of problems, missing blinds, missing towels, light switches broken, door handles broken, the bathroom door didn't lock or close properly, the mattress and couch felt old and worn out, maybe it was that room in particular but who knows i probably wouldn't stay here again. i will say the price wasn't too bad but i could of definitely of gotten something better, on paper the room seemed great the description and pictures is what had me sold initially. I will say the area of the hotel is great so many things near by but there is also a lot of other hotels in that area, and their complementary breakfast is good for what it is.