Ruby Lissi Hotel Vienna

I feel the hotel is a but style over substance. The hotel seems new and looks good design wise. The reception/bar area is nice. The room was comfortable enough, but the pillows and duvet covers felt cheap. A smart phone and tablet are provided in the room for guest use which i suppose is nice touch if you don't have your own or travelling from outside of the EU. It took me a while to work out how to call reception, but I think that might be by design. I'd asked for an iron, but was told by the guy who delivered it that they don't actually do room service. I appreciate it was delivered and would have picked up myself but seems a slightly odd policy for a hotel. On arrival the main entrance to the hotel was closed, but no information was given in advance that this would be the case after a certain time and where the entrance was instead. Breakfast is continental and selection of foods was fine I was really pleased to see that there were no individual plastic wrapped portions of butter, jam, sugar etc. However, I think that there should be a toaster. And I found the whole make your own tea bags a bit unnecessary. And serving hot drinks in glasses does not work! They are too hot to hold and given the existence of mugs in the world another unnecessary, trendy take on making a cup of tea. The guy who checked me in was very friendly. Everyone else I found a bit grumpy.

All staff were accommodating, facilities were modern and comfortable, location was near several historical sites, there were several great places to dine near the hotel as well.

This was a great modern hotel with gadgets in the room. Very clean and friendly staff. Location was perfect in the city centre right next to the metro and shops/restaurants. The only this is the shower is all glassed so if you aren't going as a couple it can be awkward if you want privacy when showering.

really nice Hotel with Amazing staff, well done rugby lissi.

The hotel is really very nice and staff working there amazingly helpful and friendly. If they would have invested in ant-noise room doors it would have been perfect. Unfortunately you can hear absolutely everything that is going on outside your room, even if the level of the outside noise is not very high (even just people walking).