Caroline Suite

Location was very good; right next to the Rome railway station. Comfortable and nice room. Great breakfast though in a small place.

Close to freezing temperature outside and the receptionist refused to turn up the heat, the heater was barely lukewarm; I had to sleep with my jacket on.

Caroline suites are great! Unfortunately, we were placed in a different (and completely unacceptable) hotel in the same building the first night if our stay. After letting management know our concern, we were moved to Caroline Suites, the hotel we had booked. While we are appreciative of the responsiveness to our concern, our rating would have been a 5 had we gotten the room we booked from the start. The complimentary breakfast was very good, the bed comfortable, and the room and bathroom convenient and well appointed. The only complaint about the room is that the toilet seat was the wrong size and not attached.

I booked this property on the basis of good reviews in hotel.com. However, much to my disappointment, the property did not meet my expectations at all. I booked for a room in Caroline Suites, however, without warning, we were instead accommodated in another floor "Caesar Suites". When we asked for an explanation, they casually explained that the two properties were managed by the same administration. We didn't protest anymore as we were already tired after a long flight, and we were only staying for a night. The room was not well maintained and unfortunately the bathroom even less so (the shower head was not working properly). Be warned that you may have the same experience if you book this property. We have been warned by reviews that the building which houses Caroline Suites is decrepit, but please also be warned that the elevator sometimes does not work, so you may forced to lug your bags up the building's dingy floors. All I can say is that the hotel accommodation is definitely not worth the price we paid for it, not even for half the price. You have been sufficiently warned.

Although Hotels.com said my hotel name was Caroline Suite, when I arrived, I was directed to the next floor up which was called Suite Caesar/Hotel Halifax. The hotel itself is small, but my room was spacious enough for a mini fridge, double bed and table/chair seating area. My bathroom was bright and clean and always had fresh towels and toilet paper. Located just a minutes walk from Roma Termini Station, it was ideal for exploring Rome by Metro or bus. There were plenty of cafes and restaurants around and inside the train station, many shops including a grocery store. Even at night, I felt safe here.