Dear Hotels.com and Loft Astoria
Our stay in Budapest was very memorable - what a lovely city.
Unfortunately we cannot say the same about our hotel room at Loft Astoria.
First, the instructions for entering the appartment was good. We had no issues in this matter.
However, entering the appartment left us with a dull sensation. The apartment itself was close to not decorated or feeling homely. The coathanger loose enough to fall down, once put in use.
The appartment was unclean at several places, with a lot of dust in higher places.
The bathroom door was broken. There were no hangers for towels, and the shower cabin was leaking.
In other words, we felt that we had received an appartment, that was not the one we felt excited for.
After entering the first time, we went down to do grocery shopping. When we came back, we scanned our keycard on the door - nothing happened.
It appears that the lock was now malfunctioning, and we immediately called support. Support was welcoming and told us that she could be there to help - in an hour...
So we were left with very few belongings, going to an appointment, not able to access our stuff, and in a foreign city. This was distressful, and a major bump in the road, in an otherwise lovely city.
With this, we cannot recommend a stay at Loft Astoria, and are left with a scepticism. When calling a room a Deluxe suite, it is presumed that it lives up the expected hotel standards.
Kind regards
Camilla and Michael