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Hotel Suites La Roca

2.0 star property
Aparthotel with outdoor pool, near Plaza 28

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Suites La Roca

Outdoor pool
Front of property
Minibar, desk, iron/ironing board, free WiFi
Fridge, microwave, stovetop, coffee/tea maker
Garden view

Reviews

6.2 out of 10

Good

Popular amenities

  • Parking available
    Parking available
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Non-smoking
    Non-smoking
  • Kitchenette
    Kitchenette
  • Refrigerator
    Refrigerator
Main amenities
  • 18 smoke-free apartments
  • Daily housekeeping
  • Outdoor pool
  • Rooftop terrace
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance
Feel at home
  • Kitchenette
  • Television
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
  • Minibar
The price is RM125
RM167 total
includes taxes & fees
25 Nov - 26 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Family Suite, 2 Bedrooms, Kitchenette

Minibar, desk, iron/ironing board, free WiFi

Family Suite, 2 Bedrooms, Kitchenette

Highlights

Air conditioning
Kitchenette
Fridge
Flat-screen TV
Ceiling fan
2 bedrooms
Rainfall showerhead
Private bathroom
  • 14 sq m
  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Superior Suite, 1 King Bed, Kitchen

Lobby

Superior Suite, 1 King Bed, Kitchen

Highlights

Air conditioning
Kitchen
Fridge
Flat-screen TV
Ceiling fan
Rainfall showerhead
Private bathroom
Microwave
  • 30 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom, Kitchen

Fridge, microwave, stovetop, coffee/tea maker

Superior Suite, 1 Bedroom, Kitchen

Highlights

Air conditioning
Kitchen
Fridge
Flat-screen TV
Ceiling fan
Separate bedroom
Rainfall showerhead
Private bathroom
  • 28 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior Suite, 1 Double Bed, Kitchenette

Fridge, microwave, stovetop, coffee/tea maker

Superior Suite, 1 Double Bed, Kitchenette

Highlights

Air conditioning
Kitchenette
Fridge
Flat-screen TV
Ceiling fan
Rainfall showerhead
Private bathroom
Microwave
  • 24 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite, 2 Bedrooms, Kitchen

Minibar, desk, iron/ironing board, free WiFi

Superior Suite, 2 Bedrooms, Kitchen

Highlights

Air conditioning
Kitchen
Fridge
Flat-screen TV
Ceiling fan
2 bedrooms
Rainfall showerhead
Private bathroom
  • 26.9 sq m
  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

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7.6 out of 10, Good, (382)
The price is RM87
RM122 total
includes taxes & fees
4 Dec - 5 Dec
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About the area

Map
66 López Portillo Manzana 03 Lote 42, Cancun, QROO, 77510

What's nearby

  • Plaza 28 - 3 min drive - 2.6 km
  • Ultramar Ferry Puerto Juárez - 4 min drive - 2.9 km
  • Cancun Mall - 4 min drive - 3.2 km
  • Plaza Las Americas - 5 min drive - 4.5 km
  • Puerto Cancun Marina Town Center - 6 min drive - 5.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • ‪La Suegra - ‬9 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪El Paisano del 23 - ‬9 min walk
  • ‪Mercado independencia - ‬5 min walk
  • ‪El Pocito - ‬7 min walk

About this property

Hotel Suites La Roca

Hotel Suites La Roca features a rooftop terrace and puts you a short five-minute drive from Plaza 28 and Ultramar Ferry Puerto Juárez. An outdoor pool and a terrace are offered, and in-room conveniences include fridges and microwaves.

Languages

English, Spanish

At a glance

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 6:00 PM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Free WiFi

Parking and transport

  • Limited on-site parking
  • Height restrictions apply for on-site parking
  • On-site parking options include a garage
  • Free off-site parking within 49 ft

Kitchenette

  • Fridge
  • Stovetop
  • Microwave
  • Freezer
  • Cookware/dishes/utensils
  • Coffee/tea maker

Dining

  • Minibar

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Rainfall shower head
  • Free toiletries
  • Toilet paper
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital service

Outdoor areas

  • Rooftop terrace
  • Terrace

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lifts
  • Upper floors accessible by stairs only
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Local maps
  • Guidebooks/recommendations
  • Luggage storage
  • Iron/ironing board (on request)
  • Wet bar
  • 24-hour front desk

Location highlights

  • In the city centre

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 18 rooms

Fees & policies

Parking

  • Parking height restrictions apply

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property is professionally cleaned.

Also known as

Hotel Suites La Roca Cancun
Hotel Suites La Roca Aparthotel
Hotel Suites La Roca Aparthotel Cancun

Frequently asked questions

Does Hotel Suites La Roca offer free cancellation for a full refund?
Yes, Hotel Suites La Roca does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Suites La Roca?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Suites La Roca?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Suites La Roca?
Yes. On-site parking options include a garage.
What are the check-in and check-out times at Hotel Suites La Roca?
Check-in start time: 3:00 PM; check-in end time: 6:00 PM. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Hotel Suites La Roca and nearby?
Hotel Suites La Roca has an outdoor pool.
Does Hotel Suites La Roca have a kitchen or kitchenette?
Yes, there is a kitchenette, which also includes a stovetop, a fridge and a microwave.
What's the area around Hotel Suites La Roca like?
Hotel Suites La Roca is in Downtown Cancun, a short 17-minute walk from Las Palapas Park and 20 minutes' walk from Benito Juarez Municipal Building.

Hotel Suites La Roca Reviews

Reviews

6.2

Good

6.4/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.4/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

6/10 Good

Property looks really good in the pictures but once you are there not worth the money - lacks many things - the only good part was the soft bed other than that the place needs much attention.
Larry, 2-night trip
Verified Expedia guest review

2/10 Poor

Verified Orbitz guest review

2/10 Poor

Это ужасно грязно и душно.
Anton, 8-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Abraham, 1-night trip
Verified Expedia guest review

2/10 Poor

Bradley, 1-night trip
Verified Expedia guest review

2/10 Poor

Wendy, 1-night trip
Verified Orbitz guest review

10/10 Exceptional

6-night trip
Verified CheapTickets guest review

10/10 Exceptional

A comfort and placental place
This is a nice hotel with all the amenities that we needed for our 10 days. We enjoyed a beautiful swimming pool on top of the terrace. The front desk service people was excelent with a great custumer service skills. Only the toilet was with little bit of prolem, but the plomery guy fixed the toilet the same day we reported. Overall, the hotel is great and it's in the center of the Downtown of Cancun.
Socorro, 10-night family trip
Verified Hotels.com guest review

8/10 Very good

Friendly staff, especially the Argentinian man, simply the best atttitude.
2-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Len, 6-night business trip
Verified Expedia guest review

2/10 Poor

Lisa, 14-night trip
Verified Hotels.com guest review

2/10 Poor

Far from beach, small, and poor neighborhood. Five-ten min wait to get into my room if you comeafter they lock the front door at night. One time I waited 15 minutes outside at night in the most crime ridden neighborhood in Cancun.
Marvin, 5-night trip
Verified Expedia guest review

2/10 Poor

Property is in a high crime district. Room was absolutely filthy. It was not fit for human habitation. There was human bio matter splattered on the wall. The "air conditioning" that was advertised was a one room (bedroom) air conditioner that did not work. There was no way to escape the room but through the door if there were a fire. You would be trapped. No deadbolt for security on the cardboard thin door. There was, however, a huge iron door that slid across the only entry at night thus trapping you inside. We did not stay after seeing the condition of the room and facilities. They would not refund our money. Stay away from this dung pit.
Doc, 5-night romance trip
Verified Expedia guest review

8/10 Very good

It was a good value I would stay there again there were stores close by
14-night family trip
Verified Orbitz guest review

10/10 Exceptional

Good thank you i enjoy verymuch everythink i wil come back
8-night trip
Verified Expedia guest review

2/10 Poor

Due to the fact that I can't write a lot I've condensed my complaint into a list. Day 1: Manager gave me a one bedroom with two twins beds for me and my family of 3. The pool was dirty and not working. Day 2: On 2 separate occasions the toilet failed to flush. Day 3: Same small 1 bedroom two twin beds. Pool still not working. Day 4: Toilet was fixed and stopped flushing again. Day 5, 6: Bedsheets were loose and came off mattress in the morning. Day 7: Housekeeping was informed. New bedsheets were given but same problems persisted. Day 8: Extremely loud music from 11pm - 3am resonating from a bar across the street. Unbearable to sleep. Day 9: Previous issues persisted. Front desk worker warned me about walking outside in front of the hotel at night because 3 prostitutes robbed a hotel guest. Day 10: Toilet not flushing again. Front desk was notified. Claimed to have fixed but still not flushing. Found a blood stain on my pillow case before going to sleep. Day 12: Arrived at 9pm both AC units not working. Beeping and flashing numbers. Microwave beeping. TV not working. Hotel worker claimed it was an electrical problem, but refrigerator, ceiling fan, and lights were all working. My family and I left 3 days before we were supposed to at 12AM. At this point I drove around Cancun until Expedia rushed to find us a better hotel in the area. The owner forced front desk associate to return our money out of his own wallet. The loud bar music was nonstop from day 1 until the day we left.
14-night family trip
Verified Expedia guest review

2/10 Poor

When we booked the hotel we were pleased with the amenities and the fact that it was in Cancun. However it was clear after the first few days that our time there was not going to be a good time. The first issue was that we booked a room with a twin bed and a queen bed and the room we got had a twin bed and a full bed which is smaller than a queen. They did move us to a larger room, which we were happy about. Our problems started in the new room. The first problem was that the toilet was not flushing and we had to tell them three different times. Each time we told them we were assured that it would be fixed and we came back and it would be fixed for a day and then it stopped working again. The bed sheets have coming off of the bed so we were sleeping on a dirty mattress. We talk to both housekeeping as well as the front desk about this issue and again we were assured that it would be fixed and it was never fixed. One of the reasons we booked the hotel is because it had a pool and a hot tub.Hot tub. When we arrived at the hotel the pool was green and full of algae. We were told that it was going to be cleaned it was clean for about a day and then we were notified that the filter was not working so the pool will not stay clean as it should. One night before bed we noticed a blood spot on the pillow case. And they tried to tell us that it was from us. The final straw was three days before the end of our trip. We came home after a long day out to both of our AC units not working.
14-night trip
Verified Expedia guest review

4/10 Fair

Good Place
Nightly rate was very good for me - for a regular Mexican with 150 pesos per day was not. May be, that is why it kind of empty
Mostaque, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Address was confusing
Omer, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

4-night trip
Verified Expedia guest review

8/10 Very good

5-night trip
Verified Orbitz guest review

8/10 Very good

5-night trip
Verified Orbitz guest review

2/10 Poor

This place is the worst “hotel” I’ve ever stayed at! It shouldn’t be called or labeled as a hotel. The neighborhood is so dangerous that not even the taxi drivers wanted to go there. For real!! There’s a street with prostitutes just nearby. You take from here.
RODRIGO, 4-night trip
Verified Expedia guest review

4/10 Fair

Nothing is provided in the kitchen. You need to purchase plates, cups, utensils, napkins, etc. and there is no stove. Only a microwave that barely works. Water pressure is poor. Every other day we couldn’t flush the toilet. Last day there we had no water at all. Rooms are basic. The pool was nice. The inn keepers do not speak any English. Brush up on your Spanish or have google translate handy.
Jacki, 9-night trip
Verified Expedia guest review

2/10 Poor

dåligt dåligt hotel liger på den farligaste platsen i cancun lång i från allt hur expedia säljer detta vet ej det var inga handskar sängar smutsig rummet smutsig där bor en massa konstiga folk med familj typ 10 person per rum med små barn som skriker i korridoren de rök överallt inga lampa i trappan ,vi flyttade på en gång där ifrån och betalade ny hotell rekommendera inte detta hotell till nån
Alfredo, 10-night trip with friends
Verified Expedia guest review