Unwind in style by the outdoor pool or indulge in rejuvenating spa treatments. Explore historic charm near Tan Ky House while your little ones have fun.
In the heart of Hoi An, Gem Riverside Hotel Hoi An offers a tranquil retreat with a poolside bar, garden views, and soothing spa treatments. Enjoy local and international flavors at Ruby Restaurant or explore nearby Tan Ky House while kids play at the playground.
Reviews
9.49.4 out of 10
Exceptional
Popular amenities
Airport transfer
Connecting rooms available
Bar
Free parking
Pool
Spa
Main amenities (12)
Daily housekeeping
Near the beach
Restaurants and bar/lounge
Outdoor pool
Breakfast available
Free use of bicycles
Beach umbrellas
Beach sunloungers
Beach towels
Pool bar
Room service
Spa services
For families (6)
Children stay free
Babysitting (surcharge)
Playground on-site
Rollaway/extra beds
Connecting/adjoining rooms available
Garden
The current price is RM144
RM144
RM163 total
includes taxes & fees
23 Feb - 24 Feb
Room options
Available filters for rooms
Showing 8 of 8 rooms
View all photos for Deluxe Room, 2 Bedrooms, Connecting Rooms, River View
Deluxe Room, 2 Bedrooms, Connecting Rooms, River View
Highlights
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Portable fan
2 bedrooms
76 sq m
River view
Sleeps 5
2 Large Single Beds and 1 Queen Bed
View all photos for Family Room, Pool View, Ground Floor
Family Room, Pool View, Ground Floor
Highlights
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Portable fan
4 bedrooms
50 sq m
Sleeps 4
2 King Beds
View all photos for Deluxe Double or Twin Room, Balcony, River View
Deluxe Double or Twin Room, Balcony, River View
Highlights
Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Portable fan
38 sq m
River view
Sleeps 3
1 King Bed OR 2 Large Single Beds
View all photos for Family Quadruple Room, 2 Queen Beds, Bathtub
Family Quadruple Room, 2 Queen Beds, Bathtub
Highlights
Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Portable fan
50.0 sq m
River view
Sleeps 5
2 Queen Beds
View all photos for Junior Suite, Connecting Rooms, River View
Junior Suite, Connecting Rooms, River View
Highlights
Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Portable fan
80 sq m
River view
Sleeps 5
1 Queen Bed and 2 Large Single Beds
View all photos for Superior Double Room, City View, Corner
Superior Double Room, City View, Corner
Highlights
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Portable fan
5 bedrooms
36 sq m
City view
Sleeps 3
1 King Bed
View all photos for Junior Suite, Balcony, River View
Junior Suite, Balcony, River View
Highlights
Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Portable fan
40 sq m
River view
Sleeps 3
1 King Bed
View all photos for Deluxe Room, 1 Queen Bed, Pool View, Ground Floor
When you stay at Gem Riverside Hotel Hoi An, you'll be a short five-minute drive from Hoi An Market and Hoi An Night Market. Guests can indulge in massages and enjoy local and international cuisine at Ruby Restaurant, which is open for breakfast, lunch and dinner. Other highlights include an outdoor pool, a poolside bar and a snack bar/deli. Fellow travellers love the helpful staff.
Languages
English, Vietnamese
At a glance
Hotel size
59 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 15
Check-out time is noon
Contactless check-out
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 per cent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 15
Children
Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Babysitting*
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site parking only available on request
Free on-site self-parking
On-site parking is limited
Transfers
Airport shuttle on request (available 24 hours a day)*
Off-site
Beach shuttle*
Other information
Designated smoking areas
Property amenities
Food and drink
Full breakfast (surcharge) each morning 6:30 AM–10:00 AM
Restaurant
Bar/lounge
Poolside bar
Private dining
Shared microwave
Room service (limited hours)
Snack bar/deli
Water dispenser
Travelling with children
Children stay for free (see details)
Playground
Childcare in room (surcharge)
What to do
Beach shuttle (surcharge)
Ecotours
Scooter/moped hire
Beach nearby
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Free newspapers in reception
Luggage storage
Wedding services
Porter/bellhop
Beach shuttle (surcharge)
Free bike hire
Beach sunloungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Facilities
1 building/tower
Built in 2018
Safe-deposit box at front desk
Garden
Terrace
Television in common areas
An outdoor pool
Spa services
Lockers available
Reception hall
Outdoor furniture
Accessibility
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible public bathroom
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Accessible airport shuttle
Visual alarms in hallways
Handrails in stairwells
Wheelchairs available on site
Lowered plug sockets in bathroom
Well-lit path to entrance
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Air conditioning
Portable fan
Minibar
Electric kettle
Slippers
Sleep well
Blackout curtains
Soundproofed rooms
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Bath or shower
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Dining
Ruby Restaurant – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.
Fees & policies
Optional extras
Full breakfast is offered for an extra charge of approximately VND 200000 for adults and VND 150000 for children
Airport shuttle service is offered for an extra charge of VND 350000 per vehicle (one-way. Maximum occupancy 4)
Beach shuttle service is offered for an extra charge
Early check-in can be arranged for an extra charge (subject to availability)
Credit card charges are subject to an extra charge of 3 per cent
Renovations and closures
The following facilities are closed on Sunday, Monday, Thursday, Friday and Saturday:
Restaurant
Full-service spa
Children & extra beds
In-room babysitting is available for an extra charge
Rollaway beds are available for VND 400000 per day
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
Parking
Guests must contact this property in advance to reserve on-site parking
Pool, spa, & gym (if applicable)
Pool access available from 6:00 AM to 9:30 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Additional fees apply to children from 3 to 11 years old for breakfast when sharing existing bedding.
Property Registration Number 205207203
Also known as
Gem Riverside Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel
Gem Riverside Hotel Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel Hoi An
Frequently asked questions
Does Gem Riverside Hotel Hoi An offer free cancellation for a full refund?
Yes, Gem Riverside Hotel Hoi An does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Gem Riverside Hotel Hoi An?
Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 9:30 PM.
Are pets allowed at Gem Riverside Hotel Hoi An?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Gem Riverside Hotel Hoi An?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Gem Riverside Hotel Hoi An?
Yes, an airport shuttle is available. The charge is VND 350000 per vehicle one-way.
What are the check-in and check-out times at Gem Riverside Hotel Hoi An?
Check-in start time: 2:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Gem Riverside Hotel Hoi An?
No, this hotel doesn't have a casino, but Crown Games Club (25-min drive) is nearby.
What is there to do at Gem Riverside Hotel Hoi An and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation on-site includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a garden.
Are there restaurants at or near Gem Riverside Hotel Hoi An?
Yes, Ruby Restaurant offers local and international cuisine.
What's the area around Gem Riverside Hotel Hoi An like?
Gem Riverside Hotel Hoi An is in the heart of Hoi An, a short 11-minute walk from Hoi An Market and 18 minutes' walk from Hoi An Night Market.
Have a question?
Beta
Get instant answers with AI powered search of property information and reviews.
Gem Riverside Hotel Hoi An Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.6/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
8/10 Very good
29 November 2024
Nice hotel
11 minutes walk across the bridge to the market so it’s convenient but quiet so that was nice.
May
May, 2-night trip
10/10 Exceptional
11 November 2024
A very nice hotel with clean rooms and surroundings.
Ruby and Hung will ensure you have a pleasant stay.
Wayne
Wayne, 5-night trip
10/10 Exceptional
15 November 2024
This is a very clean and comfortable hotel with amazing staff, especially Ruby.
Ruby is so helpful she is the main reason you will want revisit this hotel.
Wayne
Wayne, 5-night trip
10/10 Exceptional
6 December 2024
Amazing stay in Hoi An! Staff is amazing, helpful, and extremely nice! Away from the craziness of Hoi An Ancient Town but still walking distance on the other side of the river. 10/10 recommend.
Thao-Vy
Thao-Vy, 2-night trip
10/10 Exceptional
21 November 2024
What a wonderful gem in a busy city! It located in a quiet corner but only few minutes from the night market. The swimming pool is the best, very clean and comfortable. I definitely will stay there again. Highly recommended!!
Henry
Henry, 3-night trip
10/10 Exceptional
6 November 2024
It was absolutely amazing. The staff was fantastic. Nothing more to say.
John Erik
John Erik, 5-night trip
10/10 Exceptional
24 November 2023
Really nice hotel, free breakfast, staff was amazing and kind highly recommended
Khanh
10/10 Exceptional
25 March 2024
Front desk is very friendly and helpfully.
WAI PENG
WAI PENG, 2-night trip
8/10 Very good
26 March 2024
Nice service. Nice rooms and breakfast buffet.
Claus
Claus, 5-night trip
8/10 Very good
15 August 2024
Nice place but far from the old town…
Tuan
Tuan, 5-night trip
10/10 Exceptional
26 September 2024
Great value. Very nice staff
Has an easy checkin. Front desk gentlemen was fantastic.
I was able to entend my check out for a reasonable price.
Incredible value without losing quality. Nice ten minute walk away from the hustle of old town hoi an.
Todd
Todd, 1-night trip
10/10 Exceptional
2 April 2024
The staff were so friendly and helpful
Lisa
Lisa, 3-night trip
10/10 Exceptional
24 January 2024
Great Hotel and good location
Brilliant place to stay. The staff were great and were great with recommending tours and booked them for us. The Hotel was about a 10 minute walk into town. Highly recommend this Hotel.
Cherie
Cherie, 3-night trip
10/10 Exceptional
2 April 2023
An excellent property with friendly helpfull staff and within easy walking distance to markets and Old Town of Hoi An
Lance
Lance, 7-night trip
10/10 Exceptional
16 July 2024
We loved our stay at Gem Riverside during our honeymoon! It’s the perfect location, just a 10-minute walk from the hustle and bustle, so it’s peaceful but close. Ruby at the front desk is one of the sweetest people we’ve ever met and the entire staff is wonderful and very helpful. The pool is amazing and the room was exactly what we needed.
Amanda
Amanda, 3-night trip
10/10 Exceptional
14 December 2023
Great service! We loved the pool area!
Anders
Anders, 4-night trip
10/10 Exceptional
16 February 2024
Great staffs and customer service
Tam
Tam, 3-night trip
10/10 Exceptional
4 February 2024
Excellent
Amazing hotel! Staff are super friendly and accommodating! They treated us like family and made us feel at home! Definitely recommend staying here!
Verified traveller
4-night trip
10/10 Exceptional
3 May 2024
Utmost underrated Hotel in Hoian
Utmost underrated hotel in hoian
I have been here many times since 2019
And still good but hope you to discount little because getting review from others are important.
Love here place always
MUN YEONG
MUN YEONG, 2-night trip
10/10 Exceptional
12 March 2024
Fabulous!
Fabulous hotel in a great location. Ruby and Lilly were great - couldn’t do enough for us!
karen
karen, 3-night trip
10/10 Exceptional
6 December 2022
Amazing loved every minute the staff were so helpful!!
Amelia
Amelia, 4-night trip
10/10 Exceptional
25 March 2023
Our family of four stayed at the Gem Riverside Hotel for 5 nights. We were very satisfied with our stay. The staff is excellent and the property was fantastic. If ever in the area, we'd definitely stay here again.
Ryan
Ryan, 5-night trip
10/10 Exceptional
26 June 2024
This really was a gem. I really appreciated the staff who helped get around and gave better prices for the local attractions and transportation. The pool was super clean and the stay was comfortable. Special thanks to the staff at the front desk who made us feel at home and let us use the bikes to get around.
Deniz
Deniz, 2-night trip
10/10 Exceptional
1 September 2024
Nice location outside of the main busy area. Free bike rental and map to a cute 30 minute bike ride around the little island. Easy to get a Grab to main tourist areas. Friendly staff. Clean rooms. Laundry service next door that staff can assist with. A charming two star hotel.
Sherri
Sherri, 2-night trip
10/10 Exceptional
17 July 2023
The location is great, the staff very friendly and helpful. Wonderful breakfast, walkable to everywhere. Loved.