This was by far the worst hotel experience that my family and I have ever had. I was uncomfortable and I would even say, even scared, for the full 15 minutes that we were there. Our door, while it did lock, was able to be easily pushed in on both the top and bottom of the door which gave almost completely when given any force. As a father, I was scared for my family in what felt and looked like a, pay by the hour, motel experience. We took a video of our door, and before we even putting our bags down, decided as a family that we were too uncomfortable, and felt too unsafe, to consider staying at this establishment.
The lady at the desk was nice enough, but she was unable to process a refund and left us to seek a discount from hotels.com as we ended up leaving within 15 minutes and paying more money to rent a room at a hotel elsewhere.
Chris