I travel a lot, stay in a lot of hotels, and this place was not impressive. Good things: close to Caverns, beds were reasonably comfortable, AC and fridge and microwave all worked well. Bad things: hair left on walls of bathroom and shower, shower curtain torn, no plug in sink, big rip in one chair, strip of duct tape between tiles and carpet did little to protect bare feet from the tacks / staples, security chain on door dangling loosely from one flimsy screw, breakfast a total joke (packaged muffins and cold cereal), and when our key cards stopped working on second day, person at front desk had no idea how to solve the problem. I have no idea how this hotel has such a high rating. Note: If you stay in White's City, come prepared. Grocery store across the street is poorly stocked (though gift shop is extensive) and cafe closes at 3:00pm.