I knew I would be arriving late to the hotel, so I called early in the day to make sure the front desk staff knew I was coming and not to give away my prepaid reservation to another guest. The agent said that would not be a problem as the front desk is staffed 24 hours a day. When I arrived a little after 1:00 am, there was no one at the front desk to let me in to the lobby (the hotel door was locked ). I called the hotel and could hear the phone ringing through the locked door, but no one answered. I called several times (no answer), called Best Western’s call center (no answer), knocked on the door (to no avail) and finally went to sit in my car from where I could see the front desk. A man exited the hotel at one point to smoke cigarettes, but I did not approach him as I thought he was another guest. Eventually I was able to follow another guest into the lobby, and after several minutes of waiting for anyone to come to the front desk I asked the man who was chain smoking outside if he worked at the hotel. Sure enough, he was the front desk agent who made me wait 45 minutes in total before starting to check me in to my room. Horrible, horrible service. Rather than apologizing for the tremendous inconvenience he caused, he told me how many customers he turned away rather than giving away the room I paid for - like I should be grateful to him. I do not recommend this hotel and will not stay here again.