This property is one of the best on-site. Food and buffet is delicious. HSKP does a great job cleaning the rooms, and most staff members are very helpful.
The only issues faced are the following. The premium check-in seemed lackluster. Usually they would offer drinks, and would be a little more helpful. When I had a question, they would attempt to have me call/resolve it myself. Instead of providing a solution.
The shuttle service was not operational during my stay. On three separate occasions the shuttle arrived, but the driver would refuse anyone onboard, and would leave. the MOD stated they had no idea why this was happening, yet it happened every time. The shuttle service was not provided. The only issue with this, was some restaurants were on different properties, forcing you to walk 30min
The SPA was a complete let-down. The hydro-therapy room felt like a YMCA. With people screaming and the overall atmosphere feeling like a kiddy park. They had silence signs posted, but people ignored them. It was not a comfortable spot to wait until your massage. Instead of a relaxing environment, it was more of a loud party scene.
Overall, this was one of my favorite trips to Barcelo. Minor inconveniences did not take away from the great service, great atmosphere, and clean areas and rooms.
I will return, and I would recommend this property to others.
I would NOT recommend the SPA.
I would NOT recommend the Hydro-therapy.
I would NOT recommend using the shuttle.