4/10 Sederhana
4 Nov 2025
Hotel.com missold my booking as I booked a poolside 1 bedroom apartment but got a 1 bedroom apartment with a garden view so far out we were nearly next plot. The wall outside the sitting area was covered in mould and filth with a small tree growing . There was no connector to charge a mobile, the bedroom carpet was heavily stained, and a 70s style bath with jets which my husband couldn’t use at all and nearly tripped me getting in and out as we both have arthritis. The shower was over the bath, no slip mat and dangerous to elderly. The cooking top was dark glass and you couldn’t see how to use the controls except with a torch. The bed was exceptionally comfortable. The bedroom fan was either tornado mode or barely moving. Reception gave us a connector on our second day, but only contacted us on our third to be lately offered another apartment with only one night left? They confirmed Hotel.com booked us a garden apartment and not a poolside apartment. As we hadn’t booked a breakfast a charge of $30 was made instead of $25. The breakfast buffet was very average and the fresh fruit was abysmal, slices of various melon and pineapple. The staff were very welcoming and advised to book avoiding the $5 surcharge. If you wanted just coffee or tea it was still the $30 charge.
Susan
Susan, perjalanan 3 malam
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