8/10 Sangat Baik
24 Jun 2025
Nice but not great for seniors and handicapped
This hotel is literally across the street from City of Hope. Its new and looks nice. The staff are friendly and helpful. The breakfast is good. The rooms are clean. It is nice to have a full size fridge and micro and stove. There is always coffee, tea and cold citrus water and fruit available. The little market has a nice selection.
BUT the mattresses were flat and not great. My neck is out as a result. That mattress and a long drive have wrecked my week. I assumed a Marriott would have quality furnishings. I was wrong. There was no chair or couch except a desk chair. So a kitchen but eat on your bed?
The front entry is a mystery. Why build a hotel next to a cancer treatment center and have no accessibility? The main entry is a single heavy glass door. No automatic opener. The narrow entry is lined by baggage carts. Handy, but in a wheelchair or on a cane or walker not a great idea. The doors do stay open- but when it is 110 degrees the doirs need to close. So you have to pull the doir open. Enter. Turn around. Pull the doir shut. Grab the next door. Repeat. Avoid the baggage carts. Good luck bringing in luggage at the same time.
Please replace the beds and rethink the entry. Anyone staying there after surgery or treatment will struggle just to get in the door. And wake up in pain. Your staff rock. Give them a hotel that meets brand standards. And give those of us with limited ability a dignified entry.
Jill
Jill, perjalanan 2 malam bersama keluarga
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