When you stay at Hotel Casa Caracol, you'll be in a great location, within just a 10-minute walk of Isla Mujeres Ferry Terminal and North Beach. Also, this hotel is within just a 10-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.
8a Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400
What's nearby
Miguel Hidalgo - 1 min walk - 0.0 km
beach near Centro - 3 min walk - 0.3 km
Isla Mujeres Cemetery - 5 min walk - 0.4 km
North Beach - 5 min walk - 0.4 km
Faro de Punta Norte - 6 min walk - 0.6 km
Getting around
Cancun Intl. Airport (CUN) - 17.1 miles/27.5 km
Restaurants
El Patio - 1 min walk
Mamma Rosa - 1 min walk
Los Burritos - 2 min walk
Los Mariscos De Humo - 1 min walk
Cafe Mogagua - 1 min walk
About this property
Hotel Casa Caracol
When you stay at Hotel Casa Caracol, you'll be in a great location, within just a 10-minute walk of Isla Mujeres Ferry Terminal and North Beach. Also, this hotel is within just a 10-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.
At a glance
DONE
Hotel size
18 rooms
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18
Check-out time is 11:00 AM
DONE
Special check-in instructions
The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
No cribs (infant beds)
DONE
Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
No onsite parking
DONE
Other information
Smoke-free property
Property amenities
Services
Front desk (limited hours)
Dry cleaning/laundry services
Luggage storage
Accessibility
Front entrance ramp
Room amenities
Be entertained
32-inch TV
Home comfort
Air conditioning
Iron/ironing board (on request)
Sleep well
Bed sheets provided
Freshen up
Shower only
Soap and shampoo
Toilet paper
Stay connected
Free WiFi
More
Housekeeping once per stay
Fees & policies
Policies
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Property Registration Number 003-007-006598
Frequently asked questions
Are pets allowed at Hotel Casa Caracol?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Casa Caracol?
Sorry, there's no onsite parking at Hotel Casa Caracol.
What are the check-in and check-out times at Hotel Casa Caracol?
Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Check-out time is 11:00 AM.
Is there an onsite casino at Hotel Casa Caracol?
No, this hotel doesn't have a casino, but PlayCity Casino (8.4 mi) and Royal Yak Casino and Sports Book (9.2 mi) are both nearby.
What's the area around Hotel Casa Caracol like?
Hotel Casa Caracol is a short 4-minute walk from Isla Mujeres Ferry Terminal and 6 minutes' walk from North Beach.
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Reviews
Hotel Casa Caracol Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6
Cleanliness
7.2
Amenities
9.6
Staff & service
8.0
Property conditions & facilities
Reviews
Verified
10/10 Exceptional
Jan 3, 2026
This hotel is excellent for the price. The location is perfect, it is very clean, and the staff is super nice.
Marie
Marie, 2-night trip
Verified
10/10 Exceptional
Jan 17, 2026
First time to Isla Mujeres. Nothing planned but walking the streets, people watching, beach hopping and dancing our way through town. Will be back! This hotel was charming and location is perfect.
Cynthia
Cynthia, 2-night trip
Verified
10/10 Exceptional
May 13, 2025
They were nice, it was clean and great location
Andrew
Andrew, 4-night trip
Verified
8/10 Very good
Dec 30, 2025
Extremely friendly,helpful staff. Very clean. Great location in the middle of Hidalgo, among all the restaurants and bars. Playa Norte, is a 3-5 minute walk. This is a budget hotel, but ranks highly in that category.
Reid
Reid, 9-night trip
Verified
8/10 Very good
Mar 6, 2025
We really enjoyed the space in the room. The Staff was incredible fresh towels. Hanging wet beach stuff and returning it. It was right down town in North Beach area so easy walk to beaches and dinning. We really had fun
Teresa
Teresa, 7-night trip
Verified
10/10 Exceptional
Feb 14, 2025
I really loved it! Apparently I was the first one to book when it got online, and I was welcomed in such a nice and enthusiastic way! All the staff was amazing and super friendly. The location is the best you can imagine, its close to everything, but you dont hear any noice. If I go back to Isla Mujeres, I will definitely stay here again.
Lisa van
Lisa van, 3-night trip
Verified
6/10 Good
Apr 18, 2025
It’s close to everything. It’s better than it was when it was called Sayil Hotel. Two of the four nights a worker or owners child yelled and cried til 10:40-11 pm. Take earplugs. Staff was very nice.
steven
steven, 4-night trip
Verified
8/10 Very good
Feb 10, 2026
simple basic room, great for one night before leaving, hotel staff did not speak english but were very helpful.
Rodney
Rodney, 1-night trip
Verified
6/10 Good
Jan 7, 2026
Not as the pictures said when you book. No sofa, no dresser, no closet, I had to sleep next to my clothes, considered very expensive for that small room and a bathroom only, no good coffee in the morning, but workers were polite.
Ronaldo
Ronaldo, 5-night trip
Verified
6/10 Good
Jul 12, 2025
Needs to be demolished and start new
GLORIA
GLORIA, 1-night trip
Verified
6/10 Good
Mar 5, 2026
Enkelt hotell med små rum, ingen utsikt.
Central och jätte trevlig personal.
Britt-Marie
Britt-Marie, 1-night trip
Verified
10/10 Exceptional
Feb 3, 2026
Quarto básico conforme anúncio. Excelente localização na ilha e funcionários atenciosos.
Vinicius P
Vinicius P, 2-night trip
Verified
10/10 Exceptional
Apr 20, 2025
Super cerca todo, bueno, bonito, la atencion todos muy amables, todo excelente, tiene el espacio correcto y suficiente, nos encanto, regresariamos,
Carmen
Carmen, 1-night trip
Verified
10/10 Exceptional
Apr 18, 2025
Excelente alojamiento, los encargados fueron muy amables
Fabian
Fabian, 1-night trip
Verified
8/10 Very good
Mar 7, 2025
Sencillo y adecuado.
La locación está perfecta, cerca de todo, buen precio y muy seguro . Las chicas recepción y ama de llaves muy atentas ☺️ sencillo y adecuado .