6/10 Good
16 December 2024
Blah
They might be a USA brand, but they don't operate as USA hotel. The hotel itself is fine, but the crap they do is infuriating because it's a slow drip of stupid policies that build to me wanting to write this review.
As others have stated, they don't respect the do not disturb. They also want you to take housing keeping everyday (I'm assuming so they can see if you consumed anything from the minibar).
If you have the do not disturb illuminated, they will light you up on the phone between 4:30pm to 5pm. If you have children, like taking afternoon naps, etc. you are going to be called. If you disconnect the phone they will bang on the door. I've never received this many phone calls at a hotel.
What is most irritating, and something the front desk will deny, is they will disable your room key if you don't take housekeeping. Long day walking? Not feeling good? You have to waste your time checking in with the front desk to get your room key reauthorized.
Lastly, they signed me up for Wyndham Rewards and I was already a member. They put my room on the new number they setup without asking me if I wanted account. I'm 3 days into an e-mail dialog with Wyndham corporate trying to get the new account closed and the points moved to my existing account. I have no idea what e-mail they used so I can't pass Wyndham's "security" verification.
If you can deal living under their iron fist of rules/policies then it's a fine hotel.
David
David, 4-night business trip
Verified Hotels.com guest review
