This is a boutique hotel with very limited on-site staffing. They only have on-site support from 8am - 1pm. The main issue we had during our stay was the air conditioning, which was restricted to 84 degrees F during our one day stay. The local temp was 100 degrees. It made it nearly impossible to sleep. What made it worse was they lifted the restriction while housekeeping was servicing the room upon our arrival as they allowed us in the room for a couple mins to drop our bags, but put the restriction back in place after housekeeping was done. It's couched as an Eco-friendly policy for Modena, but it came across as a money saving strategy, just as the lack of front desk support seemed to be about saving money as opposed to providing service. Again, attempting to sleep in 84 degree temps made it next to impossible and made this hotel a non-starter in terms of any return visit. Would not stay here again, especially during the summer months.