6/10 Good
Dec 27, 2024
Ok but needs some improvements
The hotel is in an amazing position for visiting NY. Our bathroom was looking a little tired and the bath certainly needs replacing as the enamel is flaking.
The room was however very comfortable and it was great to have 2 proper beds so our son was not sleeping on a sofa bed.
The hotel only has a very small bar area. Whilst it advertsied a Happy Hour between 5-7 pm, we were told that they don't offer this duing the Christmas season. They did however, honour it for us and changed the notice for the following night.
The Cafe which is available for breakfast was extremely slow and staff not overly friendly. Also cold milk in porridge was not nice but after queuing for 30 mins, we didn't want to queue again to get something else.
It was great to be able to leave your bags on the check out day but again, there was one poor staff member doing this and the queues were out the door, another 45 mins wait.
Overall, the hotel was ok to stay at but there are a few things which they could improve on.
Alexandra
Alexandra, 5-night family trip
Verified Hotels.com guest review