The first disappointment was that having made a reservation for two adults and a minor, at reception they told me that we should make the minor's bed and look for the sheets "somewhere in the room". After several minutes of searching, the sheets were not there, so we had to call "House Keeping". The worst thing is that IN THE THREE DAYS NO ONE, I repeat NO ONE made or cleaned the room or changed the towels or emptied the bins. EVERY DAY we had to ask for clean towels that a lady brought up and left at the door of the room. Not one minute of cleaning for three days despite having requested it.
This is something that has never happened to me, even in lower category hotels, since we travel very frequently.