Checking in during peak holiday season, I found the process to be acceptable, and the staff were very helpful.
I've booked a room with breakfast included, having stayed at over 50 four and five-star hotels before. This experience is currently the top rating I've given so far.
While the hotel's overall quality met my expectations, there was one significant issue that needed attention. The air conditioning in our room was extremely loud - almost intolerable as a white noise. Unfortunately, this made it difficult for us to get a good night's sleep, and we were both kept awake by the constant hum of the AC.