2/10 Lemah
7 Januari 2025
Disappointing 4star hotel
As a Marriott member, I was extremely disappointed in the room. I paid $500 a night and it was below standard. I had my 4yr old son with me. I rented a room at Marriott for convenience and comfortability for my toddler. Netflix did not work ..pop up message saying internet was not available. The pool was dirty. The restaurant staff was AWFUL. Beyond slow and did not come over when i called her off twice. I had to raise my voice and ask if i can order food for my child..and her response was ..where did you get your drinks? I said i was staying at the hotel and these drinks are from the lobby bar. She was rude and hesitated to take my order for my son. I asked again if she can put in the order and I won't order anything. I just wanted my child to eat. She reluctantly took the order and it came 25min later. In addition when checking out ..I asked if $500 was a standard rate or did they raise it due to Christmas season. Reception said it's standard rate however local residents get the room for $299 a night. My mom who paid for the room and had her ID to prove she was a local resident of Guyana didn't get the $299 rate. To sum it up...don't waste your time staying here.....The service was terrible, the food was terrible, the pool was awful, the drinks were dreadful. the staff in the restaurant were slow and downright rude. No one came to our room to fix the tv - Netflix. I called 3times and no one came. Worst Marriott experience ever.
Sherida
Sherida, perjalanan 1 malam bersama keluarga
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