We have been traveling around Japan for three weeks, and unfortunately, this hotel was the most disappointing accommodation we encountered. The rooms were not only small but also had a strong, unpleasant odor. Upon raising this issue with management, we were moved to another room, which regrettably had the same problem. Additionally, despite booking a twin room for my nearly adult children, we were given a double bed for them to share.
I contacted Expedia at midnight to address this issue, but they only offered to move us again without any fee reduction or compensation for the inconvenience. The rooms had visible mold, and the carpets appeared to have never been cleaned. This was particularly disheartening given that we paid nearly $800 for one night’s stay for both rooms and were unable to sleep due to the unpleasant smell.
While the location is central, it is marred by dirty, littered streets with rats and crows scavenging the rubbish left outside. Overall, our experience was very disappointing.