Swissotel - Chicago

The first room they put me in had dirt in the bathroom door. To make matters worse the light was hanging off the ceiling too. They put me in another room which was supposed to be an upgrade but the shower was defective. It sprayed water either out the door or all in your face. I think the hotel looks nice on the outside but inside it’s meh. They never came to clean my room at all. I’m over it.

Great time! Front desk staff were very cool and friendly and showed great hospitality. I like to check out different hotels after I’ve stayed at one, but I’ll for sure be coming back to the Swissotel!

A couple was fighting after coming in at 3:00 in the morning. The young man was cursing loud and hollering. He either shoot a mirror, the TV, or threw a large bottle that popped (sounded like a gun) and hit the wall. My husband and I heard a pop and then shatter of glass. It scared us to death!!! Was afraid to report it due to possible retaliation, because wasn't sure if it was a gun.

When we arrived at the hotel they told us there is no swimming pool even though there was pictures of swimming pools on their website. When we got into the room the air conditioner was not working and the fridge was not working either. We placed a service call and the maintenance man turned a switch on the fridge which made it leak towards the end of the evening and when he checked the AC he just took the panel off didn’t do anything and put the panel back on and said it was fixed. We had no air-conditioning throughout the entire night. I was just not expecting this five star Hotel to be so run down and with false pictures of a pool on their website.

One of my favorite hotels. Even their smallest rooms are spacious and pretty luxurious. Love the refrigerator. Their gym is amazing! Swissotel also seems to have better sound insulation than most hotels. It's quiet on week nights. On weekends, some guests can get a little loud, but the noise is still more muffled than it would be in other hotels with not as good of sound insulation.

I got a suite for my girlfriend’s birthday, and it was easily the nicest hotel room that either of us have ever seen, let alone stayed in! Beautiful views, tons of space, gorgeous bathroom, and a bed we basically had to be pried out of in the morning it was so comfy. Highly recommend spending a little extra on this definition of an upgraded room.

It was very relaxing had to get away for a night and t he swiss was a good get away hreat room on the corner with a very nice veiw staff was excellent food service was just as good.

Other than shower being too small, stay was very nice!

Check in was standard however, there was conflicting information given on how to get to the parking garage. The shower in my room leaked water that created puddles of water on the floor which required me to use extra towels to place on the floor. Someone played in the halls ringing the room door bell. Finally, house keeping continued to knock and ring before 8am.

Awesome.. Period..