2/10 Lemah
15 Januari 2025
"Reservations are not guaranteed"... excuse me?
I booked this room in September 2024 and upon checking in at 1:30 p.m. on check in day, I was not given the room I booked for our family of 4; two double beds. Instead, I was assigned a handicapped room with one king bed, and a crappy roll away bed.
We were there for a gymnastics competition and every one of the other parents we traveled and booked at the same time with got the double beds, but we did not. The explanation given was that reservations are not guaranteed; ironic?
On top of this, our room was a sauna, we set our room to 64 degrees because it was so hot; our daughter took a cold shower to cool down and we could not hang out in our room without sweating.
To top it all off, my husband and I had the worst night sleep with our youngest sleeping with us and 4 extremely flat pillows for our family.
Simply put, this was the absolute worst hotel stay of my life and I am extremely disappointed that we were treated so poorly. I should be refunded entirely for our stay, not the $50 given for "inconvenience". So if you are traveling here on a "busy convention weekend", regardless of your reservation, you could get screwed like we did.
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