2/10 Lemah
20 Mei 2025
Roaches 0/10 recommendation
I wouldn’t recommend this hotel the pictures that are listed are very misleading the rooms also have a moldy smell. I checked in May 10-15th out of three of those days my room had multiple roaches, the ac has to be on at all times to avoid the moldy smell. The walls are very thin we heard the house keepers each morning talking/playing around doors slamming just no peace of mind what so ever. When bringing the situation up regarding the roaches I was asked did I have proof a picture was provided I was then moved to another room which was FILTHY the couch had stains everywhere a hole in the wall, walls were dirty as well as the floors. When attempting to take a shower so we could check out the towels in this room had spiders in them at this point I was completely OVER it. At check out I noticed a Terminix truck pulling into the hotel. At this time I was told I would be able to speak with a manager regarding a refund which was INCORRECT so I left my phone number as well as email and informed the staff member I would be boarding my plan the manager can email me today or call the following day. I received a voice mail once stating since I booked with a third party they can only do so much since I wasn’t charged at the hotel which was INCORRECT so reached out again spoke with the assistant manager Alana and she was really rude she informed me she would give me a call in 3 days still no call from her nor Jose. I wouldn’t recommend this hotel to anyone 0. /10.

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