The room was okay overall; however, the environment and décor could be improved. The wild animal decorations on the walls felt a bit unsettling after moments of relaxation.
The restaurant staff was fine, but unfortunately the food was not very good and felt overpriced for the quality. The jacuzzi was very small and not suitable for kids. Having a small pool for children to enjoy while parents use the spa would make a big difference to the overall experience.
We visited the spa in the morning, and the saunas were not hot at all, which was disappointing. At the same time, maintenance was being done on the sidewalks, with chemicals being applied while guests were walking barefoot, which was uncomfortable and concerning.
Additionally, at checkout, my sister was incorrectly charged for restaurant items that were billed to the room.
Overall, the stay had potential, but several details impacted the experience and could be improved.