2/10 Lemah
29 Januari 2024
Unmet promises, misleading listing
Booking said pool and there was none working
We paid for two deluxe double rooms on hotels.com. when we arrived they showed us in to cheaper single rooms, with no explanation. When we complained they said they didn't have any rooms like that. They blamed hotels.com for making their listing look like they had them, saying they couldn't list it accurately because of their limited listing fields. Well, we were deceived. It really looked like they had them on hotels.com.
They said we couldn't bring our two year old into the room with us, with no clear reason why. They later dropped that.
They served us breakfast and then charged us without warning us there would be a charge for "additional persons." The listing said free breakfast.
Also, the staff. They didn't care, and admitted it blatantly. They also admitted that they frequently get complaints, and are underpaid.
Finally, the booking is nonrefundable. Pretty terrible situation when we arrived and the promises were not true!
Apparently, terrible management.... don't book here.
Christopher
Christopher, perjalanan 2 malam bersama keluarga
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