On the positive side, the hotel is exceptionally clean and well-maintained. Housekeeping was impeccable throughout the stay. The location is excellent—central, convenient, and ideal for both business and leisure. All staff members we encountered were consistently polite, professional, and helpful.
However, several aspects did not meet expectations. The room we received did not match the images presented at the time of booking. It was significantly darker, with small windows facing a narrow shaft, providing minimal natural light. Furthermore, the third bed was a temporary rollaway of noticeably lower quality and comfort, not equipped with a proper duvet like the others.
The in-room kitchenette gave the misleading impression that meal preparation would be possible, yet it lacked even the most basic equipment. There were no plates or cutlery initially, only two cups despite the room being booked for three guests. Even after requesting these items, only plates were provided—cutlery was still missing. In practice, the kitchenette was not functional for its intended purpose.
Overall, while the hotel stands out in terms of cleanliness, location, and the professionalism of its staff, it falls short when it comes to delivering on advertised features—particularly regarding room layout, lighting, bedding arrangements, and the misleading promise of a usable kitchenette.