4/10 Sederhana
19 Januari 2025
Quite disappointing stay
Over the course of my five-day stay, I had to change rooms four times due to the following issues:
A non-working heater,
A non-working heater with no hot water,
A working heater and hot water but a damaged TV,
Finally, a room where everything was functioning correctly.
While I appreciate the staff who assisted with these issues, it is hard to overlook the inconvenience of moving rooms three times and the high number of problems encountered.
Additionally, my coworker, who was staying in a separate room, faced several issues as well. She had to change rooms twice due to non-functioning hot water from the second day of her stay. Furthermore, her new room was not fully cleaned upon arrival, and even after it was cleaned, a used towel from a previous guest was left hanging in the bathroom.
To further complicate matters, I was misled by both the front desk personnel and the General Manager, who informed me that two nights from both of my reservations would be comped. Unfortunately, I later discovered that only two nights of one of the two stays were comped, not as I was told.
These issues not only reflect poorly on the hotel's operations but also demonstrate a lack of attention to detail and clear communication. I am disappointed with how my stay was handled and, especially, with the misleading information provided by the General Manager.
alessio
alessio, perjalanan perniagaan 5 malam
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