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Margaritaville Resort Cape Cod

4.0 star property
Family-friendly resort with water park, near Cape Codder Water Park

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Photo gallery for Margaritaville Resort Cape Cod

Outdoor pool, pool umbrellas, pool loungers
Lobby sitting area
Bar (on property)
Reception
Exterior
Located in a shopping district, Cape Codder Resort and Spa offers endless entertainment for the whole family. Unwind with aromatherapy at the spa, indulge in garden views at one of two restaurants, or take a dip in either pool - complete with waterslides.

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Connecting rooms available
  • Bar
  • Pet-friendly
  • Gym

Main amenities (12)

  • 2 restaurants and bar/lounge
  • Outdoor pool and lazy river
  • Water park
  • Breakfast available
  • Fitness centre
  • Children's pool
  • Hot tub
  • Waterslide
  • Room service
  • 24-hour business centre
  • Business centre
  • Terrace

Feel at home (6)

  • Children stay free
  • Children's pool
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
The current price is RM705
RM959 total
includes taxes & fees
2 Apr - 3 Apr

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Standard Room, 2 Queen Beds, Accessible

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds, Accessible

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
  • 33 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Balcony

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds, Balcony

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Accessible

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Balcony (Premium View)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premium Room, 2 Queen Beds, Balcony (Premium View)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Balcony

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Balcony

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Premium View)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds (Premium View)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Park View (Waterpark View)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds, Park View (Waterpark View)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible (Waterpark View)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Accessible (Waterpark View)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Park View (Waterpark View)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Park View (Waterpark View)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony (Premium View)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premium Room, 1 King Bed, Balcony (Premium View)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Courtyard Access)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premium Room, 1 King Bed (Courtyard Access)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Courtyard Access)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premium Room, 2 Queen Beds (Courtyard Access)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Premium View)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed (Premium View)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Egyptian cotton bed sheets
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

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Front of property

Bayside Resort Hotel

  • Pool
  • Free breakfast
  • Free parking
  • Free WiFi
8.8 out of 10, Excellent, 1,376 reviews
The price is RM475
RM594 total
includes taxes & fees
14 Apr - 15 Apr
Bayside Resort Hotel
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About the area

Map
1225 Iyannough Rd, Hyannis, MA, 02601

What's nearby

  • Cape Codder Water Park - 1 min walk - 0.1 km
  • Cape Cod Melody Tent - 4 min drive - 4.0 km
  • Main Street Hyannis - 4 min drive - 4.2 km
  • John F. Kennedy Hyannis Museum - 5 min drive - 4.3 km
  • Hyannis Harbor - 5 min drive - 4.8 km

Getting around

  • Hyannis, MA (HYA-Barnstable Municipal) - 4 min drive
  • Plymouth, MA (PYM-Plymouth Municipal) - 44 min drive
  • Provincetown, MA (PVC-Provincetown Municipal) - 76 min drive
  • Providence, RI (PVD-T.F. Green) - 86 min drive
  • Vineyard Haven, MA (MVY-Martha's Vineyard) - 108 min drive
  • Hyannis Transportation Center - 11 min drive
  • Bourne Buzzards Bay Station - 29 min drive

Restaurants

  • ‪Chick-fil-A - ‬13 min walk
  • ‪Ten Pin Eatery - ‬3 min drive
  • ‪Jersey Mike's Subs - ‬18 min walk
  • ‪Regina Pizzeria - ‬17 min walk
  • ‪Not Your Average Joe's - ‬17 min walk

About this property

Margaritaville Resort Cape Cod

Margaritaville Resort Cape Cod puts you a short five-minute drive from Cape Codder Water Park and Cape Cod Melody Tent. The 2 restaurants are perfect spots to grab a bite to eat, and you can unwind with a drink at the bar/lounge or visit the Hot tub for a relaxing end to the day. Other highlights include a water park, an outdoor pool and a lazy river.

Languages

English
VISIBILITY

At a glance

Hotel size

    • 260 units
    • Arranged over 2 floors

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: anytime
    • Express check-out available
    • Minimum check-in age – 21
    • Check-out time is 11 AM
    • Contactless check-out

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21

Children

    • Up to 3 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)

Pets

    • Pets allowed (dogs only, 2 total, up to 23 kg per pet)*
    • Service animals welcome
    • Pets must be supervised

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking
    • On-site motorhome/coach/lorry parking (fees apply)
    • Wheelchair-accessible parking and van parking on site

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Private dining
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Water park access (surcharge)
  • Children's pool
  • Lazy river
  • Children's games
  • Bed rails
  • Pool gate
  • Fence around the pool
  • Lifeguard on-site

What to do

  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Surfing/body boarding nearby
  • Scooter/moped hire nearby
  • Whale watching nearby

Working away

  • 24-hour business centre
  • Meeting room
  • Conference space (22 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Wedding services
  • Pool loungers
  • Pool umbrellas

Facilities

  • 6 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fireplace in reception
  • Fitness centre
  • An outdoor pool
  • Water park access (surcharge)
  • Designer shops on-site
  • Arcade/games room
  • Lazy river
  • Hot tub
  • Water slide
  • Lockers available
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Lift door width (centimetres): 94
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 7 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 64
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 36
  • Wheelchairs available on site
  • Closed-captioned TV
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool hoist on site
  • Pool access ramp on site
  • Area rugs in room
  • Hardwood flooring in room

Room amenities

Be entertained

  • 65-inch flat-screen TV
  • Premium digital channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls
  • Desk chair

Food and drink

  • Fridge

More

  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide
STAR_OUTLINE

Special features

Dining

LandShark Bar & Grill – On-site restaurant.
Joe Merchant's – On-site café. Open daily.
LandShark Bar – On-site bar. Open daily.
MONETIZATION_ON

Fees & policies

Refundable deposits

  • Breakage deposit: USD 50 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: USD 34.34 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 5 to 10 per person

Children & extra beds

  • Rollaway beds are available for USD 20.89 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the fitness facility or hot tub

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover
State tax ID – C0012370200
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Cape Codder Resort Hyannis
Cape Codder Resort
Cape Codder Hyannis
Cape Codder
Cape Codder Resort Spa
Cape Codder Resort Spa
Margaritaville Cape Cod
Margaritaville Resort Cape Cod Resort
Margaritaville Resort Cape Cod Hyannis
Margaritaville Resort Cape Cod Resort Hyannis

Frequently asked questions

Does Margaritaville Resort Cape Cod offer free cancellation for a full refund?

Yes, Margaritaville Resort Cape Cod does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Margaritaville Resort Cape Cod?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Margaritaville Resort Cape Cod?

Yes, dogs are welcome, with a limit of 2 total and maximum weight of 23 kg per pet. There's a charge of USD 50 per accommodation, per night. Service animals are exempt from fees.

Is parking offered on site at Margaritaville Resort Cape Cod?

Yes, there's free self parking. Motorhome/coach/lorry parking is available.

What are the check-in and check-out times at Margaritaville Resort Cape Cod?

Check-in start time: 4:00 PM; check-in end time: anytime. Check-out time is 11 AM. Express check-out and contactless check-out are available.

What is there to do at Margaritaville Resort Cape Cod and nearby?

Have fun with activities such as cycling, hiking and parasailing, and practise your swing at the nearby golf course. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Margaritaville Resort Cape Cod also has a lazy river and a fitness centre, as well as an arcade.

Are there restaurants at or near Margaritaville Resort Cape Cod?

Yes, there are 2 on-site restaurants.

What's the area around Margaritaville Resort Cape Cod like?

Margaritaville Resort Cape Cod is located a short 1-minute walk from Cape Codder Water Park.

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Margaritaville Resort Cape Cod Reviews

Reviews

7.6

Good

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Margaritaville Resort wonderful!
Beautiful stay! Love beachy vibe! Enjoyed everything!
Lori, 2-night trip

10/10 Exceptional

Out stay was amazing
Tasha, 1-night trip

10/10 Exceptional

Very beautiful place I’ll be visiting soon again food was delicious
Meika, 1-night trip

10/10 Exceptional

Excellent resort
Juana, 2-night trip

10/10 Exceptional

Beautiful place to spend some time with the family.
Estevao, 2-night trip

10/10 Exceptional

Fun little getaway
Came here just for a small overnight for my Daughter. She loves an indoor water park. Check in was quick, easy and informative. Greeted nicely. Room was very clean and well decorated. Felt like I was not on the Cape. Water park is small but fun for kids. Lifeguards were all friendly and attentive. Got a few apps at the restaurant and our server Dan was great and Aaliyah was very helpful.
Matt, 1-night trip

10/10 Exceptional

Nice place to come with the family!
Evelin, 1-night trip

10/10 Exceptional

Staff was awesome!
Cristopher, 2-night trip

10/10 Exceptional

Kid friendly!
Sherry, 1-night trip

8/10 Very good

Heat the hot tub and stop closing early
So usually this is my favorite resort to stay.. I know they are still renovating but things that disappointed us was the hot tub wasn’t hot and every year it never really is as well as it was closed Saturday night also Friday night they closed the wave pool an hr early and seeing how you have to pay for park passes makes it disappointing
aaron, 2-night trip

10/10 Exceptional

We had the best time, it was under construction but they were still so accommodating!
Katelyn Marie, 4-night trip

10/10 Exceptional

I love how bright and clean and the attention to details in the room. The bathroom was beautiful and even had a rope light inside the mirror The whole room has a nautical feel .
Susan, 1-night trip

10/10 Exceptional

Great
My experience was great thanks to the security guy that went above and beyond on helping me with my daughter’s birthday. Unfortunately I did not get his name but I really appreciate it what you did for us. Thank you also to Steve on the front desk for assisting my family with all the needs. I really appreciate you as well.
Melissa, 1-night trip

8/10 Very good

Great Place
Service, Rooms,food,and entertainment was excellent. There was confusion going to water park there is an additional charge of $25. Per person to use besides a $30. Resort fee. We did have a great time and will return.
Nancy, 1-night trip

6/10 Good

Working out the kinks
Check the fine print!! Don’t assume that the water park is INCLUDED in your room!!! An don’t assume buffet breakfast will be hot
Patricia, 2-night trip

4/10 Fair

Terrible service
James, 1-night trip

6/10 Good

Not the best
The firdt day we were there, Wednesday of Feb vacation, it wss obvious there were too many patrons and not nearly enough staff or supplies for the "resort" THIS IS NO RESORT!!!!! STOP IT! The first day the water oark was WAY TOO HOT, WAY TOO PACKED, NO TOWELS, literally not 1 towel available!!! All day! And no staff cleaning and replacing anything. The park closed by 6 pm. Not 10 as scheduled due to "sanitation" issues. The other half of my party demanded a refund and left altogether which was very disappointing. The next day thankfully it seemed that the hotel brought in more staff and less patrons, the air in the water park was actually breathable. Hot tub broken the whole time we were there. The desk staff told us to "return in the spring or summer" but i do not think we will.
Holly, 1-night trip

8/10 Very good

I thought it was great! The only thing is that the check-in time is very late, usually hotels and resorts check-in time is 2pm! With this unusual check-in time, I couldn't really enjoy the day I stayed! When I went to buy the ticket, the time didn't appear in the post, it only appeared after I closed the reservation, the next day I couldn't enjoy anything at all, the pool opens at 10 and we had to leave at 11 because we couldn't understand the time. but in the general context everything is excellent
Eliza, 1-night trip

6/10 Good

Overall the property is beautiful. Although we had an enjoyable time, it appears that the staff was not prepared for school vacation week. I was misinformed of the opening time of the water park. When I called, I was told 1pm but it actually opened at 10am. Upon arrival it was quite busy (which I anticipated given it was school vacation week) but would have liked going earlier if I was advised properly. We waited over an hour for towels in the water park. While dining at the Landshark, a server never came over to us (waited about 20 mins for someone to check in) my husband eventually asked who our server was, then a manager came over to take our order. Our hotel room also had a dirty shirt under the bed. While the resort is beautiful, it is pricey especially if not receiving exceptional service.
Tiffany, 1-night trip

6/10 Good

We were at the hotel for a weekend getaway. It was a busy weekend with a lot of families checking in. The hotel itself is beautiful as is the lobby. The front desk staff were great, friendly, quick to check us in and direct us to our room. The room was clean, tastefully decorated in a Cape Cod beach theme with touches of Jimmy Buffet memorabilia but not in your face style. Very clean. The shower floor is very slippery so we had to put a towel on the floor as not to slip. We did not eat there but had reservations elsewhere. The bar area looked good though. Upon our return from dinner we went back to our room to chill and noted that there was a lot of noise and children running up and down the corridor but as it was only 9:30 pm we just ignored it.There is no sound proofing at all so it sounds very loud. However by 10 pm and on the noise in the room next to ours became louder with children yelling, bouncing a ball of some kind, we could hear them knocking things over, foul language- we could bar every word. Then it seems the adults came back and From10 pm on. It never stopped. We called the front desk twice and by 1 AM We called and asked to change our room, which they did. We didn’t realize that this was going to be a party hotel but with a name like Margaritaville maybe we were wrong. Not that I have anything against having a good time but. It at the expense of other guests. Even after security asked them to be quiet, the screaming and yelling and F-bombs never stopped.
Eileen, 1-night trip

4/10 Fair

We use to go every year
When I got there I was a hour early check in they said they would do a pre check in then come back at 4. When back at 4 there was a huge line I had to stand in. When u got up they gave me a key and nothing else didn’t tell me anything till I asked where the room was. Then they said I would be charged 98.88 but I would get some back at checkout.We then got in room changed and went down to water park to find out tickets were separate not sure why no one told me this at pre check in. After buying tickets we went in and spent the whole time there. By the time we got up to room it was 8:20 there was no WiFi password in room and no info on food so I tried to call down and phone didn’t work so I called on my cell but no one answered good thing I had food packed for my kids. Next day I went down and checked out oh and went to water park with my kids. At check out they gave me nothing just took door key. I was charged the 98.88 never got anything back at check out. Then I was charged another 34.99 few days later. I have emailed twice and called a few times and have got no one. On top of it they had one extra thing for kids outside of water park cape codder had many little things. It was also December 22-23 and not one Christmas decoration was in the building or Christmas activities. They had advertise a Santa was at the waterpark when it was closed on Facebook, but why didn’t he come during I have gone the cape codder many times but I will say at this point this may be my last.
Jennifer, 1-night trip

2/10 Poor

The main reason for this rating was due to our horrible experience at the resort. When we arrived are room wasn’t ready which was fine because we arrived an hour before check in but because we were there with our three children for my oldest son’s birthday we decided to hit up the water park while we waited for our room. I have a 19 month old daughter and I had to change her into her swim diaper. When we entered the women’s lock room it was completely soaked with water everywhere and extremely slippery so I knew we needed towels. My husband went to ask and guess what? No towels at a water park?! What? No towels? So I proceeded back into the bathroom with my daughter and there were no anti slip mats placed down and we have no towels to dry anything well my daughter slipped and fell and banged her head. So of course she started screaming and was very upset. About an hour later now 4 pm when it supposed to be check in time we still never received a text our rooms were ready. My kids were hungry and tired at this point from traveling and we just wanted our room. But still nothing. So they are all standing there soaked and my husband goes to get towels, still NOTHING! So I go to the desk and explain what happened and suddenly there is a room available. She also told me she made a note on our account and that a manager would call me at 7 pm to talk about the incident. Well 7 pm came and no call. So in the morning I had to go back to front desk and explain everything all over again
Jillian, 1-night trip

10/10 Exceptional

Juliana, 1-night trip

10/10 Exceptional

Andrea, 2-night trip

4/10 Fair

kristine, 1-night trip