Your firm over booked the site, It took me 2 phone calls and over 75 minutes to get a new reservation at a different hotel, and that was all on you, and when you booked the new hotel it was not near where i was, and also you booked me into a hotel and did not use my name , you booked me in as John Henninger , my name is David Bagley . i had to fil out forms to get checked in and i had to share my personal info and credit card on a form because their integral internet was down.
ALL IN ALL - i had a terrible experience with you and your service !!!!!