Room was dirty: stains on box spring covers, bathtub stains, windows dirty, floor not vacuumed well.
Checked in around 3pm, kids and I were starving. We went downstairs to the hotel restaurant, waited several minutes by the sign which stated wait here to be seated. Ignored by staff for several minutes until someone said they were closed. Odd because several tables had active patrons dining. We asked if there was another restaurant open, told no. Ended up having to make a food/drink run to convivence store. Service at Sushi restaurant was not much better. Was charged for containers for left overs. Paid 5k Yen for an hour of swimming for my two small children and I. Not 4 or 5 star.