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Aparthotel

The Palms Hotel

2.5 star property
Mountain aparthotel with 15 outdoor pools, near Peñol-Guatapé Reservoir

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The Palms Hotel puts you just a 5-minute drive from Old Peñol Replica and Peñol-Guatapé Reservoir. Guests can take a dip in one of 15 outdoor pools, and the hot tub makes for a relaxing end to the day. A terrace and a garden are offered, and in-room conveniences include refrigerators and microwaves.

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Airport transfer
  • Kitchen
  • Free parking
  • Free WiFi
  • Spa

Main amenities (10)

  • 4 smoke-free apartments
  • Daily housekeeping
  • 15 outdoor pools
  • Hot tub
  • Inflatable splash pad
  • Spa services
  • Airport shuttle
  • Terrace
  • Garden
  • Charcoal grills

Feel at home (6)

  • Children stay free
  • Kitchen
  • Garden
  • Terrace
  • Daily housekeeping
  • Minibar

Room options

Available filters for rooms
Showing 4 of 4 rooms

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Highlights

Individually furnished
Private rooftop hot tub
Kitchen
Full-sized refrigerator/freezer
Dining table
Dishwasher
Smart TV
Renovated in 2025
  • Mountain view
  • 180 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

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Highlights

Individually furnished
Kitchen
Full-sized refrigerator/freezer
Dining table
Dishwasher
Smart TV
Renovated in 2025
3 bedrooms
  • Mountain view
  • 80 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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Standard Apartment, Balcony, Pool View

Highlights

Balcony
Individually furnished
Kitchen
Full-sized refrigerator/freezer
Dining table
Dishwasher
Smart TV
Renovated in 2025
  • 80 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

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Highlights

Individually furnished
Kitchen
Full-sized refrigerator/freezer
Dining table
Dishwasher
Smart TV
Renovated in 2025
3 bedrooms
  • Mountain view
  • 80 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 Queen Beds

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About the neighborhood

Map
Via Vereda Guamito, El Penol, Antioquia, 053857

What's nearby

  • Old Peñol Replica - 4 min drive - 1.8 km
  • Peñol-Guatapé Reservoir - 6 min drive - 2.5 km
  • Rock of Guatapé - 20 min drive - 9.0 km
  • Parque Comfama - 23 min drive - 10.0 km
  • Piedra del Marial - 33 min drive - 12.4 km

Getting around

  • Jose Maria Cordova Intl. Airport (MDE) - 79 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Casa Colombia - ‬18 min drive
  • ‪Pier 72 Restaurante - ‬3 min drive
  • ‪Alex Parrilla - ‬11 min drive
  • ‪Típicos El Peñol - ‬11 min walk
  • ‪ParadorTuristico La Casa del Café - ‬6 min drive

About this property

The Palms Hotel

Mountain aparthotel with 15 outdoor pools, near Peñol-Guatapé Reservoir
The Palms Hotel puts you just a 5-minute drive from Old Peñol Replica and Peñol-Guatapé Reservoir. Guests can take a dip in one of 15 outdoor pools, and the hot tub makes for a relaxing end to the day. A terrace and a garden are offered, and in-room conveniences include refrigerators and microwaves.
The Palms Hotel offers 4 accommodations with minibars and safes. These individually furnished accommodations include dining tables. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils.

This El Peñol aparthotel provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). 55-inch Smart televisions come with cable channels. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and change of towels can be requested. Housekeeping is provided daily.

15 outdoor swimming pools are on site along with a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and sports massages.

At a glance

DONE

Property size

    • 4 apartments
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • The property charges 5 percent for credit card payments
    • There is no front desk at this property
    • Guests will receive an email within 24 hours before arrival with check-in instructions; your host will greet you
    • Prior to arrival, you must complete online registration via a secure link
    • If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
    • This property enforces quiet hours from 10:00 PM to 8:00 AM
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (5 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
    • Parents must have child's birth certificate and photo ID*
    • No cribs (infant beds)
PETS

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
VPN_KEY

Other information

    • Smoke-free property

Property amenities

Pool/Spa

  • 15 outdoor pools
  • Fence around the pool
  • Sun loungers
  • Hot tub
  • Free pool cabanas
  • Massages
  • Spa services
  • Prenatal massage
  • Sports massage
  • Deep-tissue massages
  • Hot stone massages

Internet

  • Free WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Family friendly

  • Children stay free (see details)
  • Pool gate
  • Stair gate
  • Outlet covers

Kitchen

  • Refrigerator (full size)
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Cookware/dishes/utensils
  • Blender
  • Paper towels

Dining

  • Dining table
  • Minibar

Bathrooms

  • Hair dryer
  • Towels provided
  • Shampoo
  • Soap
  • Toilet paper

Living spaces

  • Heated floors

Entertainment

  • 55-inch Smart TV with cable service
  • Games

Outdoor areas

  • Terrace
  • Charcoal grill
  • Garden
  • Outdoor furniture
  • Walkway to water

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Cobblestone flooring in public areas
  • Handrails in hallways
  • Handrails in stairways
  • No elevators
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible pool
  • Smoke-free property

Services and conveniences

  • Daily housekeeping
  • Safe
  • Iron/ironing board
  • In-room massages
  • Change of towels (on request)

Location highlights

  • Near the boardwalk/promenade
  • Near the airport
  • In the mountains
  • In a rural location
  • Near a health or beauty spa
  • Near a hospital

Things to do

  • Water sports equipment
  • Nature reserve
  • Surf lessons nearby
  • Kayaking nearby
  • Hiking/biking trails nearby
  • Theme parks nearby
  • Fishing nearby
  • Boat tours nearby
  • Ecotours nearby
  • Power boating nearby
  • Jet skiing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system
  • Outdoor lighting

General

  • 4 rooms
  • 4 floors
  • 1 building
  • Built in 2019
  • Individually furnished

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and sports massages.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).
  • Cleaning fee: COP 40000 per accommodation, per night (varies based on length of stay)

Optional extras

  • Airport shuttle service is offered for an extra charge of COP 400000 per vehicle (roundtrip, maximum occupancy 4)
  • Credit card charges are subject to an extra charge of 5 percent
  • Housekeeping is offered for an extra charge of COP 40000 per day

Children & extra beds

  • Airport shuttle service for children costs COP 400000 (roundtrip)
  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Parties and events are allowed on site.
Long-term renters welcome.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated there is a smoke detector on the property.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and outdoor lighting on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards, mobile payments and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Property Registration Number 259808

Frequently asked questions

Is there a pool at The Palms Hotel?

Yes, there are 15 outdoor pools. Guests have pool access from 8:00 AM to 9:00 PM.

Are pets allowed at The Palms Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Palms Hotel?

Yes, there's free self parking.

Is airport shuttle service offered by The Palms Hotel?

Yes, an airport shuttle is available. The charge is COP 400000 per vehicle roundtrip.

What are the check-in and check-out times at The Palms Hotel?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Check-out time is noon.

What is there to do at The Palms Hotel and nearby?

Have fun with nearby activities like boat tours, fishing, and hiking. Additional recreation nearby includes ecotours. Relax in the hot tub or enjoy the use of other amenities, which include 15 outdoor pools and spa services. The Palms Hotel also has a garden and an inflatable splash pad.

Does The Palms Hotel have a kitchen or kitchenette?

Yes, there is a kitchen which also includes a blender, cookware, and a refrigerator.

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Reviews

The Palms Hotel Reviews

10

Exceptional

10

Cleanliness

10

Amenities

10

Property conditions & facilities

Reviews

10/10 Exceptional

El lugar está muy bonito, tranquilo, cómodo y el paisaje increíble. La anfitriona estuvo muy atenta en todo momento a nuestras necesidades, recomiendo mucho el lugar si lo que buscan es pasar tiempo en familia y en un lugar tranquilo.
Juan David, 2-night trip