6/10 Baik
21 Februari 2025
I will use a different hotel next time
I stayed here a couple of weeks ago for one night. The clerk wasn’t very professional, but I forgot and rebooked it again for another business trip in the area.
When I arrived I had to wait 5 minutes for the desk clerk to come to the counter. My room was prepaid, but she said it wasn’t and charged me again. After signing that I agreed to no pets or smoking in the room. When I went to the room it smelled like smoke. I went back to the counter and the desk apologized and said she would upgrade my room. I also told her that I checked and the room was paid for. She said she couldn’t help me with the prepaid room and that she would make note and I’ll have to straighten it out in the morning.
When I went to the new room she moved me to, it was identical to the previous room. But smelled much better. So I guess the upgrade was to a room that didn’t smell like smoke.
Room key wasn’t programmed for my full stay. Had to go back to front desk to have them extend my key. Clerk at counter can be seen in a side office with her headphones on looking in her phone. Looked disturbed when I came to the counter to have her reprogram my key.
Breakfast started late when I needed to leave by 6:30, it was supposed to open at 6, but opened at 6:15.
I was at the end of the hallway. Anytime someone used the stairwell the doors would slam loudly and shake the room.
Next time I’m in town, I’m going to book a different hotel.
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