Mansion on Sutter, near Lombard Street and the Palace of Fine Arts, offers an elegant retreat with a cozy fireplace in the lobby. Take advantage of a 24-hour gym, business center, and concierge services to enhance your stay.
San Francisco International Airport (SFO) - 20 min drive
Oakland, CA (OAK-Oakland Intl.) - 27 min drive
San Carlos, CA (SQL) - 30 min drive
Concord, CA (CCR-Buchanan Field) - 37 min drive
San Francisco Station - 5 min drive
Bayshore Station - 11 min drive
San Bruno Station - 17 min drive
California St & Van Ness Ave Stop - 6 min walk
California St & Polk St Stop - 8 min walk
California St & Larkin St Stop - 10 min walk
Restaurants
Tommy's Joynt - 5 min walk
Taniku - 5 min walk
Limoncello - 1 min walk
Starbucks - 5 min walk
Octavia - 5 min walk
About this property
Mansion on Sutter
Mansion on Sutter puts you a short five-minute drive from Lombard Street and Moscone Convention Center. Guests can enjoy the 24-hour fitness centre, or take advantage of nearby hiking/biking trails. This luxurious hotel is also a short five-minute drive from Golden Gate Park and Kaiser Permanente Medical Center. Fellow travellers say great things about the helpful staff. The property is only a short walk to public transportation: California St & Van Ness Ave Stop is 6 minutes and California St & Polk St Stop is 8 minutes.
Languages
English, Hindi, Spanish
At a glance
DONE
Hotel size
12 rooms
Arranged over 3 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 21
Check-out time is 11:00 AM
Late check-out subject to availability
DONE
Special check-in instructions
There is no front desk at this property
Guests will receive an email 72 hours before arrival with check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
DONE
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
DONE
Pets
Pets allowed (1 total, up to 39 kg per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
LOCAL_PARKING
Parking
Secured on-site self-parking (USD 54 per day; includes in/out privileges)
On-site parking is limited
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Coffee/tea in a common area
What to do
Bike rentals nearby
Hiking/biking trails nearby
Whale watching nearby
Working away
Business centre
3 meeting rooms
Conference centre
Services
Concierge services
Tour/ticket assistance
Luggage storage
Porter/bellhop
Romance packages
Facilities
Built in 1881
Safe-deposit box at front desk
Terrace
Fireplace in reception
24-hour fitness centre
Banquet hall
Outdoor furniture
Victorian architecture
Room amenities
Be entertained
47-inch flat-screen TV
Cable TV channels
Home comfort
Climate-controlled air conditioning and heating
Bathrobes and slippers
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Down duvet
Blackout curtains
Soundproofed rooms
Turndown service
Premium bedding
Pillow-top mattress
What to enjoy
Individually furnished and decorated
Freshen up
Designer toiletries
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Free local calls
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Fees & policies
Refundable deposits
Deposit: USD 300.00 per stay
A damage deposit of USD 300.00 will be collected before check-in
Optional extras
Late check-out can be arranged for an extra charge (subject to availability)
Renovations and closures
The following facilities or services will be unavailable from August 21 2023 to August 20 2025 (dates subject to change):
Swimming pool
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 150 per pet, per stay
Parking
Secured self-parking costs USD 54 per day with in/out privileges
Policies
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover
Also known as
Payne Mansion Hotel San Francisco
Mansion Sutter Hotel San Francisco
Payne Mansion San Francisco
Payne Mansion
Mansion Sutter Hotel
Mansion Sutter San Francisco
Mansion Sutter
Mansion on Sutter Hotel
Mansion on Sutter San Francisco
Mansion on Sutter Hotel San Francisco
Frequently asked questions
Does Mansion on Sutter offer free cancellation for a full refund?
Yes, Mansion on Sutter does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Mansion on Sutter?
Yes, pets are welcome, with a limit of 1 total and maximum weight of 39 kg per pet. There's a charge of USD 150 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at Mansion on Sutter?
Yes. Self-parking costs USD 54 per day. Parking spaces may be limited.
What are the check-in and check-out times at Mansion on Sutter?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Mansion on Sutter and nearby?
Have fun with nearby activities such as cycling and hiking. Mansion on Sutter also has a 24-hour fitness centre.
What's the area around Mansion on Sutter like?
Mansion on Sutter is in Western Addition, a short 6-minute walk from California St & Van Ness Ave Stop and 17 minutes' walk from Bill Graham Civic Auditorium.
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Mansion on Sutter Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.6/10
Staff & service
9.2/10
Amenities
9.4/10
Property conditions & facilities
9.2/10
Eco-friendliness
Popular mentions
Service staff
Room
Restaurant
Bed
Building
Art
Flowers
Location
Parking
Bathroom
Reviews
10/10
Beautiful building and great rooms. Staff was excellent and very courteous. Very nic charm.
Andres
1-night trip
8/10
Love the free slippers and staff responsiveness was fantastic!!!
Verified traveller
1-night trip
10/10
Great, quiet stay in the heart of the city
Aviv
1-night trip
10/10
Surprisingly wonderful stay! Beautiful building, lovely quirky room, excellent service, in perfect location. So glad I went for it.
Jason
1-night trip
10/10
Great stay, fabulous hosts, historic building, very comfortable rooms, great breakfast
David
5-night trip
8/10
It is one of the most beautiful properties I have been in. The renovation is beautiful.
Irma
3-night trip
10/10
Staff was super friendly and the property is unique
Jana Colleen
2-night trip
10/10
Lovely, comfortable rooms, exellent staff, great service.
Mahendra
1-night trip
8/10
Neat old hotel. Staff very nice .
Cliff
3-night trip
10/10
Good espresso coffee for breakfast but no hot food like scramble eggs or bacon, only cold bakery but at least there is a microwave.
Ronan
1-night trip
10/10
Everything about this place is elegant.
Donna
2-night trip
10/10
Very classy
Anton
6-night trip
10/10
Absolutely beautiful old Victorian that has been updated and maintained lovingly. We thoroughly enjoyed our stay.
Frank
1-night trip
10/10
We had a fabulous stay at the Mansion. We felt comfortable and enjoyed the quiet and spacious rooms.
Stacey
1-night trip
10/10
Close and convenient for work.
Anna
2-night trip
10/10
Wonderful stay, very classy, romantic, a classic SF experience
Ana
1-night trip
10/10
The mansion was amazing and specially thanks to Amanda who was so friendly, kind and helpful. She was a great host. A special thanks to her The suite was amazing. Classy, very well kept and so enjoyable. Highly recommended!
Thomas
2-night trip
10/10
Lovely historic mansion. Super friendly staff!
M
1-night trip
10/10
We loved the Mansion on Sutter. Amanda was wonderful and personable. We can't wait to come back.
David
1-night trip
10/10
Beautifully elegant. Building is amazing, amazing beds, pillows. Absolutely loved it, will be back.
Jason
2-night trip
10/10
This is a beautiful mansion. The staff was so kind and helpful. Our room was clean and so comfortable. The parking was convenient and easy. We will definitely be back!
Martin
2-night trip
10/10
Very beautiful and unique hotel, but most notable was the very friendly staff especially Amanda, she made sure we had everything we needed at all times, showed us where everything was and made sure to ask if we needed anything every time she saw us in the lobby. I cannot thank Amanda enough for making our stay comfortable and memorable. The Hotel was everything we had hoped for. I would definitely stay there again.
Mischa
1-night trip
10/10
Beautiful property.
Michael
1-night trip
10/10
Beautiful space, excellent service
QUINN
2-night trip
6/10
I have stayed at this charming and historic property before, which is why I returned. Sadly, I probably will not come back. The staff is always helpful and friendly, but our room was musty and smelled like bleach. The walls looked like they had not been wiped down properly. They need to air the room somehow and at least wipe down all of the moisture from the walls. The last time I stayed here it was clean and fresh. Maybe it was that particular room, but the nightly rate was not cheap and we could have had a different experience for much less.