This resort needs a major update asap. The prices to stay here are not cheap, yet the offered amenities are not good. The mini bar for the room only offers complementary beer, which is not even the local beer, it’s a horrible one. In addition, it being a kids resort, I would expect characters walking by all the time, a lot of fun and games happening all around. However, this was not the case, there’s character popups happening at certain hours, sometimes in locations where it is super far to get to. The buffet is closed for dinner from Monday through Thursday which is outrageous because the restaurants don’t even offer very good food, and you also have to make a reservation for them, so if you didn’t make a reservation for dinner, you are stuck without eating. The room service afternoon dining options are incredibly limited, they offer the same five plates starting at 12pm and they aren’t that great. The liquor options included in the unlimited package are not good at all. It wasn’t a pleasant time for me or my 15 and 12 year old. My 6 year old did have a good time, but then again she had an awesome time on the airplane ride. The resort needs a major update and a more kid spectacular experience. One last thing I forgot to mention, they do have a lounge that closes at 1am, and adults and kids can be there, this is some sort of game room, BUT the machines are 80s style gaming ones, what little kids use that. I would’ve preferred to try the Nickelodeon in Mexico.