Light bulb was out in entry area to room, obscuring a step up. This led to my tripping and sprawling out on the floor with my luggage, mercifully only resulting in a few bruises. Communications about shuttle were confusing, with no response to e-mail. However, it appears that a shuttle was sent belatedly, after I had taken a taxi after waiting 20 mins. The staff were friendly and morning shuttle to airport was well organized.