Guest injured by unmarked step
The location is convenient, close to the Hauptbahnhof and the old town, and the check-in staff were pleasant. Unfortunately my stay was overshadowed by a serious safety issue that I feel other guests should be aware of.
Shortly after arriving, I tripped on a raised step/threshold in the first-floor corridor. The change in floor level is not clearly marked and is very difficult to see against the dark flooring. I fell and injured my ankle, which has since been confirmed as a fracture, leaving me in a walking boot facing several weeks of recovery.
My disappointment is less about the accident itself — accidents happen — and more that a guest injured on the premises received no acknowledgement of the injury or check on their wellbeing.
I'd encourage the hotel to improve the visibility and marking of that step, so that another guest doesn't have the same experience.