2/10 Lemah
16 Jun 2025
Never again
I really wanted to like this hotel but unfortunately it wasn’t to be. I’ll start with the positives.
Pros:
A king size bed, good central location, parking available (but not cheap at $28), nice modern bathrooms, good self catering facilities.
Cons:
I called the day prior to our check in, to confirm my arrival time & book parking. The parking bay number I was told was actually blocked off with a cone & had laundry trolleys in it. The check in time I gave was obviously not noted as I kept getting messages and a call the next day & was asked to provide my credit card details off this site which goes against hotel.com instructions. I’d booked for two adults and one 11 year old child, only to get to the room and there was no where for the child to sleep. When I called the hotel, I was told I had needed to make an additional request for a bed for the child. Never have I ever had to spell it out to a hotel, that everyone on the booking actually needs a bed to sleep in. So we then had to find our own bedding to stick over the couch cushions as the hotel couldn’t do anything to help us at 6.30pm. Always nice pulling out the couch cushions and finding tooth flossers and cotton buds too. The carpets were stained all throughout unit. On trying to leave the hotel early the next day, the garage remote didn’t fit in the key drop box, again trying to contact the hotel number and having to explain the situation to what I assume is an overseas line & it dropped out, I gave up. Never again.
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