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Mayan House Tulum - Family Apartments

3.5 star property
City centre Tulum apartment with outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mayan House Tulum - Family Apartments

Front of property – evening/night
1 bedroom, premium bedding, individually decorated
Outdoor pool, pool umbrellas, pool loungers
Interior
Terrace/patio

Reviews

8.4 out of 10

Very good

Popular amenities

  • Separate bedrooms
  • 24/7 front desk
  • Pool
  • Lounge area
  • Laundry facilities
  • Kitchenette
Main amenities
  • 15 apartments
  • Housekeeping once per stay
  • Outdoor pool
  • Free use of bicycles
  • Terrace
  • 24-hour front desk
  • Garden
  • Self-serve laundry
  • Concierge services
  • Luggage storage
Feel at home
  • Free cots/infant beds
  • Kitchenette
  • Private bathroom
  • Private hot tub
  • Separate bath and shower
  • Separate bedroom

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Apartment, 2 Bedrooms

1 bedroom, premium bedding, individually decorated

Family Apartment, 2 Bedrooms

Highlights

Patio
Separate sitting area
Individually furnished
Individually decorated
Private hot tub
Air conditioning
Free cots/infant beds
Kitchenette
  • 80 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Family Apartment, 3 Bedrooms

1 bedroom, premium bedding, individually decorated

Family Apartment, 3 Bedrooms

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private hot tub
Air conditioning
Free cots/infant beds
Kitchenette
  • 100 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Standard Apartment, 2 Bedrooms

1 bedroom, premium bedding, individually decorated

Standard Apartment, 2 Bedrooms

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private hot tub
Air conditioning
Free cots/infant beds
Kitchenette
  • 80 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

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About the area

Map
Calle Chan Caah Lote 1 Manzana 18 Ejido, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 4 min drive - 3.8 km
  • Gran Cenote - 6 min drive - 5.9 km
  • Tulum Mayan Ruins - 9 min drive - 5.3 km
  • Tulum Beach - 12 min drive - 5.9 km
  • Playa Paraiso - 18 min drive - 7.7 km

Getting around

  • Tulum Intl. Airport (TQO) - 42 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 106 min drive

Restaurants

  • ‪Burrito Amor - ‬11 min walk
  • ‪Sukhothai - ‬7 min walk
  • ‪Asian Bodega - ‬6 min walk
  • ‪El Camello Jr - ‬5 min walk
  • ‪El Tio - ‬6 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Mayan House Tulum - Family Apartments

At Mayan House Tulum - Family Apartments, you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. Guests can take a dip in the outdoor pool, and freebies such as WiFi and self-parking are added perks. Free bike rentals and a terrace are other highlights, and apartments offer upmarket touches such as Hot tubs and Jetted bath.

Languages

English, Spanish

At a glance

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Property amenities

Pool/Spa

  • Outdoor pool
  • Umbrellas
  • Sunloungers
  • A private hot tub

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Free cot/infant bed

Kitchenette

  • Fridge (full size)
  • Stovetop
  • Microwave
  • Coffee/tea maker
  • Cookware/dishes/utensils

Bedrooms

  • Premium bedding

Bathrooms

  • Separate bath and shower
  • Jetted
  • Towels provided

Living spaces

  • Sitting area

Entertainment

  • 32-inch plasma TV with satellite service

Outdoor areas

  • Terrace
  • Garden

Laundry

  • Washing machine
  • Laundry facilities

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lifts
  • Wheelchair-accessible parking
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Housekeeping (once per stay)
  • Iron/ironing board
  • Luggage storage
  • 24-hour front desk

Location highlights

  • In the city centre

Things to do

  • Free bike hire on site

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 15 rooms
  • 3 floors
  • 1 building
  • Built in 2015
  • Individually decorated

Fees & policies

Policies

This property does not have lifts.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards.

Also known as

Mayan House Tulum - Family Apartments Tulum
Mayan House Tulum - Family Apartments Apartment
Mayan House Tulum - Family Apartments Apartment Tulum

Frequently asked questions

Does Mayan House Tulum - Family Apartments offer free cancellation for a full refund?
Yes, Mayan House Tulum - Family Apartments does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Mayan House Tulum - Family Apartments?
Yes, there's an outdoor pool.
Are pets allowed at Mayan House Tulum - Family Apartments?
Sorry, pets aren't allowed.
Is parking offered on site at Mayan House Tulum - Family Apartments?
Yes, there's free self parking.
What are the check-in and check-out times at Mayan House Tulum - Family Apartments?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon.
What is there to do at Mayan House Tulum - Family Apartments and nearby?
Have fun during the warmer months with activities such as cycling. Enjoy a swim in the outdoor pool or use the apartment's other amenities, which include a garden.
Does Mayan House Tulum - Family Apartments have private hot tubs?
Yes, each apartment has a a private hot tub and a jetted bath.
Does Mayan House Tulum - Family Apartments have a kitchen or kitchenette?
Yes, there is a kitchenette, which also includes a stovetop, a fridge and a microwave.
What's the area around Mayan House Tulum - Family Apartments like?
Mayan House Tulum - Family Apartments is in Tulum City Center, a short 17-minute walk from Dos Aguas Park.

Mayan House Tulum - Family Apartments Reviews

Reviews

8.4

Very good

9.0/10

Cleanliness

8.0/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

10/10 Exceptional

Loved it!
Great place! Very clean, good service from mgmt. and beautiful pool. We felt very safe due to high wall around the complex and security on premises at night. We’d stay there again!
Verified Hotels.com guest review

8/10 Very good

Family Friendly Appartments
Arrived to the apartment building (before 7pm), if later you'll have to alert the management. They have a full time security guard but he's not the check-in personal. The facilities were super clean and well maintained. We were lacking couple of towels which were provided by the personnel promptly. if you're on the lower floor and if there are families with small children as guests you might be woken up quite early by their pool time. To be noted, the beach is not within a walkable distance, you'll need to take your car or find a taxi (front desk is super nice to call for you if needed).
gulce, 4-night trip with friends
Verified Hotels.com guest review

6/10 Good

Good Facility, Not Nice Management
The facility itself is great. But I don't know if I return or recommend this place to other people. It has a great pool, HUGE apartment, however, our check-in experience was horrible. We got there around 5 which is not too early or too late. The person showed up a few times after we rang the bell. He was on the phone pretty much all the time while we tried to check-in. Not just that, he said the exchange rate is $1 to 20 pesos which is unheard of. Most of other touristy hotels and restaurants in the same day were using the exchange rate of 1:17. We almost left feeling it's very dishonest but since we would be changed for the last minute cancellation anyway, we decided to stay. At the time of booking I was quoted $78.54 (with taxes and fees) but upon our return I noticed that I was charged $86.30. It is only less than $8 difference, but it left us a bad taste. All other hotels during our trip (most are booked through hotels.com) were using 1:17 exchange rate. As for the apartment, everything worked well, but light sleepers, be aware. There is no blackout curtains. In fact, all the curtains were too short and too narrow, not preventing any outside light. And the common area (and the back of the apartments) lights were on all night. Also, this a condo/apartment, so there is no amenities like shampoo, and the place is not very convenient if you don't have a car.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

New and clean.Poor service and communicatio
Though I speak Spanish, no English was available and should be considered if one does not speak Spanish. The place was not ready when we arrived late and they have no ability to accept credit cards and expect cash. There was no notification of this until our late arrival and it became a significant inconvenience due to the hour and cash on hand at the time. Overall a great value for a three bedroom apartment.
Ryan, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Besides the fact that we showered with cold water it was ok
Yanina, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Glenn, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay
We really enjoyed our stay at mayan house, about a 5 minute walk to the main area as its on a side street but we always felt safe walking. The lady in charge didn't speak much English but it didn't seem to matter much. Extremely clean and large areas to live in, and the pool was great after a day exploring.
Shelley, 5-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Far from beach, ideal for family with car
Not exactly where spotted on google maps, slightly more at the north (150m approx.) these appartments are modern, nicely furnished, no room cleaning, no breakfast, but nice kitchen, dining room, and washing machine: ideal for long stays. Nice swimming pool, very clean. the hotel lacks of charm, but is very practical. the killing factor for us was chlorine saturated water in the bath: without speaking of cleaning your teeths, a shower with water with so much chlorine was painful for the eyes and the smell. might be temporary though
Sebastien, 2-night trip
Verified Expedia guest review

2/10 Poor

Awful!
Too many problems to name but let's begin with NO others guests at the place. Power went out and the water stopped running. Ruined my sons trip.
Verified Expedia guest review

10/10 Exceptional

Great accommodation, Great location, Great stay!
We stayed here for 14 nights in April 2017. Mayan House is a small complex of 3 x blocks of 6 apartments set around a great outdoor swimming pool. During the day the reception is open, it is closed at night however there is an onsite security man who is around to help if you have any problems. The hotel is very secure with a main gate that you are provided a key for. There is plenty of parking if you have a car. The location is fab. Mayan House is on the opposite side of town to the beach, however this isn't a problem because if you are near the beach you are further from the town and vice versa. We found it was easy to walk to town for meals in the evenings (depending where you eat it can take as little as 5 minutes), and then walk / cycle / taxi to the beach during the day. Tulum is quite spread out in general so everyone gets around by walking, bike or taxi. To get to the furthest end of the beach strip you shouldn't pay any more than 150 pesos for a taxi, however you can sometimes get this for less. It seems to depend on the time of day. There is a supermarket (Chedraui) on the other side of town if you want to stock up for self catering. The apartment kitchens have the basics in terms of equipment, so you would struggle to cook big family meals, but there is enough to get by. Apartments 1-6 are on the quietest side. They DO NOT accept credit/debit cards - we were advised once we had checked in that we had to pay in cash in local currency so be aware of this.
Verified Expedia guest review

10/10 Exceptional

Was a great place. The caretaker Rosario was VERY nice. Would definitely return
Verified Hotels.com guest review

8/10 Very good

Mayan House Tulum Review 2017
The place is new and clean. We got 2 bedrooms and a large space living room with kitchen. The pool was a real nice touch. Internet speed was a drag. We had a hard time finding this place. No street name. Bikes were available for use. Taxi cabs are available just a few steps out of the place. A couple of stores nearby if you need water or supplies. I would suggest the owner to put a sign on the main street to guide guests. Overall the staff are really helpful. Only one of them speaks good english. This place is great for large group of people atleast 4. Lastly its pricey compared to other places.
Verified Hotels.com guest review

8/10 Very good

The caretakers of this hotel were very attentive.
On one afternoon after returning from town the hotel staff took us to the coconut trees growing on the property and spent some time chopping us (and a number of other guests) down a whole lot of coconuts, then preparing them for us to drink. Very educational. Very pleasant family was running the place.
Verified Expedia guest review

8/10 Very good

Not as described
After getting correct room , shown three different rooms but not one booked , beware no washing machine in rooms - no penthouses on site - beds like concert slab , pool was good only couple English TV stations - walls very thin hear everything from room above during night , noising staircase outside doors slamming , rooster next door goes all night not at sun rise - Wouldn't pay anymore then $100 a night for three bedroom
Verified Hotels.com guest review

8/10 Very good

Walking distance to downtown Tulum.
Added another night with ease. Relaxing pool, quiet stay. Area outside of hotel not welcoming- poor roads leading to it and razor wire on the walls. That was off-putting, but the inside was very nice.
Verified Expedia guest review

10/10 Exceptional

The apartment was extremely spacious. The a/c worked exceptionally well. Sometimes the hot water tank needed to be lit (by the manager) and it produced great hot showers. Very quiet for sleeping. The pool is wonderful and was really refreshing in the Tulum heat. This hotel is at the edge of town slightly beyond where the collectivos start so we walked a short distance to board collectivos which were $20 pesos going any where in town. ADO station is walkable 10 min. Great fruit stores close by. Great restaurant Don Diego 1 minute walk from Mayan House. Also try Burrito Love 5 min walk - exceptional coffee and incredible burritos. We also cooked in our unit and all the appliances were very easy to operate.
Verified Expedia guest review

10/10 Exceptional

New fancy hotel
Place was fancier than we needed. Could sleep 4-6 people more like a large apartment. We were supposed to get the Penthouse but got a ground level instead.....no big deal it looks like the units are all the same. The hot tub was no good they put a small hot water tank in and it runs out of water when only one third full. There was no washing machine as advertised in our unit. The place is almost new and is spotless the staff keep everything very clean.
Verified Expedia guest review

8/10 Very good

Think Air BNB on the Other Side of the Tracks
This property is better expressed as an air bnb rather than a hotel. It's more like a condo that can be rented out. It is very very spacious. It is quiet, clean, and overall nice. The pool is great. While it has two bedrooms it could easily sleep more on an air mattress. Funny side note, there is one mirror in the entire place. None in ether bathroom. The gentleman at the gate is super helpful and kind. Came in handy for getting cabs. Really nice. The wifi is slower than cellular and not to be considered for anything more than SMS. Forget uploading photos to Facebook or Instagram. If you are a techie, it will be down right painful. However in all fairness, we found this to be the case for most of town. The location is not in walking distance to the beach. It is about a 8 - 10 minute cab ride to the beach. It's easy to get to the beach but not walkable. We found ourselves taking several cabs a day. Overall, I'd say the biggest thing is Tulum is really about the quaint beach-hippie ("burner") type experience. This location isn't it. You can still get to the beach. You can still experience the tours and such. It's easy to get to the main town strip. We spent more time off the beach strip. For the money, it is a good value but just a stones throw outside of the true Tulum beach experience. However, it's not the Tulum romanticized in many of the photos.
Verified Hotels.com guest review

8/10 Very good

Convenient for a family stay
Stayed for 2 nights in a 3 bedroom apartment. Globally nice flat but some points missing (no mirror in the bathrooms, bathroom doors do not lock, not well aerated and condensation if one does not open windows. The condo is well kept and new with a nice swimming pool but quite a distance from the main street with shops (and the road is in poor condition)
Verified Hotels.com guest review

8/10 Very good

God stor lejlighed
Dejlig stor lejlighed. God pool. Lidt gå afstand til byen, men helt ok.
Thomas, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Dejlig stor lejlighed med pool
Super fint værelse. Stort 100 kvm lejlighed med 2 badeværelser og køkken. Dejlig stor altan med udsigt til stor pool. Det er ikke så meget i området, men 12 min gåtur så er du i byen.
Verified Hotels.com guest review

6/10 Good

Internet was not working and the place is very far from the beaches
6-night trip with friends
Verified Hotels.com guest review

8/10 Very good

JUAN A, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Todo esta muy bonito y muy buen servicio, aparte super tranquilo
irazema, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Veronica, 3-night family trip
Verified Hotels.com guest review