This is not a hotel that deserves a 4 star rating, let alone the 5 star rating that Hotels.com gives it on their site.
For starters, the hotel is far to big for the amount of employees. This resulted first of all in long check in queues. Tho they have 6 check in desks available, they only have staff to man 2 of them. The shortness on staff also is represented in the complete lack of training, which shows throughout the whole stay.
When we finally checked in, we were assigned a room that had obviously seen better days. Odd to us, as the hotel looks to be fairly new.
Our first complaints about the room were the copious amounts of dust everywhere (thick visible layers), blood on one of the doors (since even after bringing this up with the hotel, the stain wasn’t removed I decided to do so myself), and black mold in the leaky shower.
When brought up, they told us they would fix these issues, and, in all fairness, mitigated most listed issues fairly well.
However, the complete lack in any training or common sense did result in housekeeping waking us up in the middle of the night to give us the amenities we requested about 4 hours prior. This wouldn’t have been that big an issue if it wasn’t for the pile of bricks with a sheet on top that has to represent a bed and is the most horrendous thing I’ve ever slept on in my whole life.
The breakfast was at least included, but the free for all battle royal feeling that had did not make it any better.