Panan Krabi Resort

Morden and very clean.staff were very nice. Hotel room was stunning. Definitely would return. Good breakfast too

Great location loved our pool room. Only complaint is the community pool looked dirty my swim suit even molded shortly after swimming in it. Also, they did not tell us breakfast was included so we only enjoyed free breakfast the last day thinking we had to pay for it.

Overall, the hotel was very nice and updated and the pool was very nice. Our experience with the staff was okay. They were very friendly but we were disappointed in the extra charges and “free” services.

So we booked a stay here for a recent vacation. Our flights to Thailand were cancelled because of coronavirus. This hotel refused to let us rebook for a later date. They billed us for the room at full cost and would not answer our call or our emails. I would highly discourage anyone from Booking here as their lack of customer service was absolutely awful.

The only thing that I really liked about this hotel was that the sky bar staff was friendly and it was an easy walk to anywhere in Au Nong. The breakfast was really lacking. Lots of choices, but the quality is just so so. There was a lot of kids at the hotel running around all day and screaming. The towels in the room were terrible and old and they only left one bath towel and one hand towel for each guest. No wash cloths. You also only get one beach towel per guest, which isn't enough to cover the wicker lounge chairs by the pool. The pillow cases and sheets on the bed were tattered and torn. We had a beach view room, but really, right in front of us was a big dirt patch construction site. One day the fire department used it for training and was setting fires and blasting them with extinguishers for at least an hour, which blew up and onto the neighboring hotel pool area. The free welcome drink was a sugary juice, not a cocktail. I still had a lot of fun in Krabi, but the hotel just wasn't great. The rooms however didn't seem old or like they needed updating, so that was satisfactory.

This resort had excellent service and the whirlpool room was very nice

From the moment we arrived we were greeted with bad attitude from the staff, We arrived 3 hours before check in was available was advised if room was to be ready early we would be notified. No complimentary drink of water was offered while we waited in the lobby area after travelling all night. After 3 hours waiting around we had to personally go to the desk and ask if the room was ready or not, by this point it was but as promised no one notified us. We decided to treat ourselves to a swim up pool deluxe room after travelling around Thailand for a month, the room was spacious but that’s about it. The pool was dirty, in the shade and we couldn’t enjoy sitting on the balcony as you were eaten alive by mosquitoes. Breakfast was chaotic with a lot of children around, not a lot of choice just the usual cereal toast type breakfast served. Both pools were very busy by 10am with no available sunbeds, children also around both pools. We planned to stay there for a week but with what we experienced we left the following morning to go back to Phuket. Hotel is located close to shops and restaurants but no bars to sit down and enjoy. Photos portray a completely different version, huge building site behind hotel. Not scenic at all. Clean enough hotel, location is good but not worth the cost.

Spacious and clean rooms with balcony. The pool is very large so even when there are many people in it, it doesn't feel crowed. Two things that were disappointing were the gym which is extremely small and lacks equipment and the lack of breakfast food variety.

Very nice hotel to stay in. Modern, new and clean.

Everything about the resort were excellent. The duration taken for room service to react upon “Make my room” being activated can be improved. It took more than half a day for room service personnel to come by and make the room.