2/10 Lemah
9 Ogo 2025
Avoid this place
This is not a hotel. It is an apartment building. It took us 45 minutes to find the "reception" after multiple attempts to call the number and with help from Hotel.com staff. Eventually were able to check in and they made us pay a cash deposit (which i have never done in 35 years of international travel). The entry to the building, elevator and floor were very un-welcoming and my family felt unsafe (for example, there was a list of 100 or so tenants who had not paid their building fees was stuck on the side of the elevator). The room had a very bad smell and was very hot. We tried the air conditioners and even on the coldest setting they did not produce cold air. It was not a suite or room, is really an apartment, very tried and worn with minimal furnishings. My family felt very uncomfortable and decided we could not stay in the room. The reception was already closed so we had to no choice execept to go to another hotel. We tried to get a refund (with the help of Hotel.com) and the hotel refused. To top things off I lost the receipt and could not get back my cash deposit. We have stayed in 100's of hotels all over the world and have never had such a bad experience.
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