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Hotel Palacio Maya

4.0 star property
Art Deco hotel with outdoor pool, near Paseo de Montejo

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Palacio Maya

Indoor pool, outdoor pool, sun loungers
Daily buffet breakfast for a fee
1 bedroom, premium bedding, down comforters, minibar
Front of property - evening/night
Suite, 2 Queen Beds | 1 bedroom, premium bedding, down comforters, minibar

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Gym
    Gym
  • Free parking
    Free parking
  • Non-smoking
    Non-smoking
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool and outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Children's pool
  • Pool bar
  • Room service
  • Conference center
  • Terrace
  • 24-hour front desk
Feel at home
  • Children's pool
  • Separate bedroom
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
The price is $52
includes taxes & fees
$43 per night
Dec 9 - Dec 10

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds | 1 bedroom, premium bedding, down comforters, minibar

Standard Double Room, Multiple Beds

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LED TV
Premium bedding
Blackout drapes/curtains
Down duvet
Separate bedroom
  • 301 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, premium bedding, down comforters, minibar

Presidential Suite

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Down duvet
Separate bedroom
Blackout drapes/curtains
  • 753 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

1 bedroom, premium bedding, down comforters, minibar

Family Suite

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Down duvet
Separate bedroom
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 893 sq ft
  • City view
  • Sleeps 6
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Suite, Bathtub

Suite, Bathtub | 1 bedroom, premium bedding, down comforters, minibar

Suite, Bathtub

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LED TV
Down duvet
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, premium bedding, down comforters, minibar

Standard Room

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Premium bedding
Blackout drapes/curtains
Down duvet
Separate bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, down comforters, minibar

Suite, 2 Queen Beds

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LED TV
Down duvet
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 700 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Room

1 bedroom, premium bedding, down comforters, minibar

Basic Room

Highlights

Air conditioning
LED TV
Separate bedroom
Blackout drapes/curtains
Down duvet
Premium bedding
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed, Pool View

1 bedroom, premium bedding, down comforters, minibar

Studio Suite, 1 Queen Bed, Pool View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LED TV
Premium bedding
Blackout drapes/curtains
Down duvet
Separate bedroom
  • 409 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Master

1 bedroom, premium bedding, down comforters, minibar

Suite Master

  • Sleeps 6
  • 3 Full Bed(s)

View all photos for Suite Presidential

1 bedroom, premium bedding, down comforters, minibar

Suite Presidential

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Room Standard

1 bedroom, premium bedding, down comforters, minibar

Room Standard

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Suite

1 bedroom, premium bedding, down comforters, minibar

Suite

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Superior

1 bedroom, premium bedding, down comforters, minibar

Room Superior

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Room Standard

1 bedroom, premium bedding, down comforters, minibar

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Deluxe

1 bedroom, premium bedding, down comforters, minibar

Suite Deluxe

  • Sleeps 4
  • 2 Full Bed(s)

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Pool
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9.2 out of 10, Wonderful, (457)
The price is $52
includes taxes & fees
$43 per night
Nov 25 - Nov 26
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About the neighborhood

Map
Calle 62 Numero 327 por 37 y 39, Colonia Centro, Mérida, YUC, 97000

What's nearby

  • Paseo de Montejo - 6 min walk - 0.5 km
  • Yucatan International Convention Center - 8 min walk - 0.7 km
  • U.S. Consulate Merida - 13 min walk - 1.1 km
  • Plaza Grande - 2 min drive - 1.7 km
  • Mérida Cathedral - 3 min drive - 2.0 km

Getting around

  • Mérida International Airport (MID) - 16 min drive

Restaurants

  • ‪TEYA - Gastronomía Yucateca Viva - ‬5 min walk
  • ‪La Exquina - ‬7 min walk
  • ‪Crabster - ‬5 min walk
  • ‪Hop 3 The Beer Experience - ‬5 min walk
  • ‪El Apapacho - ‬4 min walk

About this property

Hotel Palacio Maya

Hotel Palacio Maya features a rooftop terrace and puts you within a 10-minute walk of Paseo de Montejo. After hanging out at the outdoor pool or indoor pool, guests can grab a bite to eat at BALAM, which serves local and international cuisine and is open for breakfast, lunch, and dinner. This Art Deco hotel also features a poolside bar, a fitness center, and a children's pool. Fellow travelers say great things about the helpful staff.

Languages

English, French, Spanish

At a glance

Hotel size

  • 63 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: anytime
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's pool

What to do

  • Bicycle rentals nearby

Working away

  • Meeting room
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Porter/bellhop
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Fitness center
  • An outdoor pool
  • An indoor pool
  • Banquet hall
  • Outdoor furniture
  • Art Deco architecture

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site

Room amenities

Be entertained

  • 32-inch LED TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

BALAM - Overlooking the garden, this buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 169 to 199 for adults, and MXN 99 to 99 for children

Children & extra beds

  • Rollaway beds are available for MXN 180.0 per day

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Palacio Maya Merida
Palacio Maya Merida
Hotel Palacio Maya Mérida
Palacio Maya Mérida
Palacio Maya
Hotel Palacio Maya Hotel
Hotel Palacio Maya Mérida
Hotel Palacio Maya Hotel Mérida

Frequently asked questions

Is there a pool at Hotel Palacio Maya?
Yes, there's an indoor pool, an outdoor pool, and a children's pool.
Are pets allowed at Hotel Palacio Maya?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Palacio Maya?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Hotel Palacio Maya?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.
Is there an onsite casino at Hotel Palacio Maya?
No, this hotel doesn't have a casino, but Casino La Cima (20-min walk) and Diamonds Casino (6-min drive) are both nearby.
What is there to do at Hotel Palacio Maya and nearby?
Have fun during the warmer months with activities nearby such as cycling. Enjoy a swim in the indoor and outdoor pools after a day out and about. Hotel Palacio Maya also has a fitness center and a garden.
Are there restaurants at or near Hotel Palacio Maya?
Yes, BALAM offers local and international cuisine and garden views.
What's the area around Hotel Palacio Maya like?
Hotel Palacio Maya is in Mérida Centro, a short 6-minute walk from Paseo de Montejo and 8 minutes' walk from Yucatan International Convention Center.

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Good

No water
We booked the presidential suite for two nights as a special treat and were looking forward to the jacuzzi bath and the spacious terrace. Sadly there was no water on the day of our arrival and this was eventually fixed late in the evening when a small amount of water began to come out of the taps. The next morning there was no water again. This was then fixed and I managed a shower with a slow trickle before the water gave out completely. The hotel moved us to a basic room on the first floor - no jacuzzi and no terrace, but at least we had water! Really disappointing especially as we had paid for the highest priced room.
2-night trip
Verified Hotels.com guest review

8/10 Very Good

I love Palace Hotel Maya
I spend 7 nights at Hotel Palacio Maya. I really liked to stayed in this hotel, the employees are very friendly and helpful. It's clean and the rooms are spacious. I didn't like the food of the buffet, but I liked the food a la carta. Estuve 7 noches en el hotel Palacio Maya. Los empleados en la recepción son muy amables y siempre estuvieron listos para ayudarnos, el hotel es muy limpio, y sus cuartos son muy espacios. Aunque en ciertas áreas huele un poco feo. No me gustó la comida del Buffet, pero si me gustó la comida que ordenamos a la carta. Gracias a todos sus empleados por su amabilidad y su ayuda. Con gusto lo recomiendo😍
Ana, 6-night trip with friends
Verified Hotels.com guest review

6/10 Good

Great for group or family
As a single traveler, it wasn't the right fit - but for a group or family, it would be fantastic. The property is beautiful; Cecil greets guests at the doors with a big smile; & the peacock & peahen were fun to flirt with. The only bar is in the pool area (mosquito hell for me). My room's AC did not work well and I had no hot water. They do not have washcloths or hair conditioner. As someone who likes to get out on foot, the location was not ideal for me, however if you have a car and plan to drive further afield during the day, this would be an ideal location.
Christina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ronell, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Muy buen hotel, sólo que el frigobar no tiene el freezer para tener hielo y tienes que bajar al restaurante a comprar hielo...tienes una cocineta sin ningún artículo, limpiador, jabón para lavar las tazas o vasos que se pudieron utilizar. Por lo demás no me quejo. Volvería
Jaime, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Bruno, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Philip, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Good place to stay
Has an elevator nice pool good buffet breakfast on Sunday, parking next door and good location, staff very nice
Charles, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

MARIO, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very pretty hotel and close to centro and paseo montejo
Juan, 11-night trip
Verified Expedia guest review

10/10 Exceptional

Suite rooms very comfortable. Loved the space, they should add a microwave. Coffee was excellent!
Lucielly, 1-night family trip
Verified Expedia guest review

2/10 Poor

Reception refuse to speak English even thought he knows and is expected as mentioned in the booking says enough about their attitude!! Also no manager at the hotel when asked for it!
Arash, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

David, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay in an excellent location, near restaurants with entertainment. Amazing breakfast buffet with live music.
Miriam, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beds are very comfortable, suites are super nice they are missing a microwave, the complementary coffee was real good. Small cosmetics issues, that even the high end hotels have. Budget friendly.
Lucielly, 1-night family trip
Verified Expedia guest review

8/10 Very Good

No me gustó la comida de su restaurante
Maria, 2-night family trip
Verified Expedia guest review

8/10 Very Good

very green
Adela, 2-night romance trip
Verified Expedia guest review

8/10 Very Good

I did not like the quality of the bath towels, two days before departure they provided softer cleaner towels.
Carolyn, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Stay here and enjoy
Great hotel! Employees are friendly and extremely helpful. The rooms are comfortable, internet is great, landscaping and pool is phenomal, restaurant is delicious, and area is quiet. As an added perk there is a beautiful Peacock that enjoys hanging out with the gardener.
Jerome, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente eervicio
Diana, 1-night trip
Verified Expedia guest review

8/10 Very Good

The staff was great very helpful. They have a breakfast buffet everyday if you don’t get a table early you will have to leave the hotel for your meal. Overall our stay was good and the area is very walkable, which helped in making our stay more enjoyable.
Carolyn, 4-night family trip
Verified Expedia guest review

2/10 Poor

Poor professional service
Ernesto, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel with great service
Hotel is off main thoroughfares so was quiet. We still had very easy access to Paseo de Montego with an easy two minute walk. Paseo 60 was a short walk away for several excellent restaurants. Hotel itself was immaculate! Very clean top to bottom with a stunning courtyard and pool area. From the gentleman at front door to front desk to the ladies that clean the room, the staff was incredibly helpful and nice. As i am fluent in Spanish, i cannot talk to their level of another language, but while i was in hotel, i meet people from France, Brasil, and Germany there so the place does have a great reputation in other countries. I will stay here again next time i come to Merida. Side note, also ample parking if you drive or rent a car.
Gary, 15-night trip
Verified Hotels.com guest review

6/10 Good

.
Flavia Elena, 4-night trip
Verified Expedia guest review

2/10 Poor

Staff need to be more proffesional. and gave only one Key for room . 9 times went to reception for problems with the Key door
Ernesto Martinez, 4-night family trip
Verified Expedia guest review