Palmar Beach Resort and Spa Riviera Maya - All Inclusive

Hartanah 4.5 bintang
Tempat peranginan berhadapan pantai mewah dengan spa berhampiran Dataran Bandar Puerto Morelos

Pilih tarikh untuk melihat harga

bulan semasa anda ialah February, 2025 dan March, 2025.
Februari 2025
Mac 2025

Galeri foto untuk Palmar Beach Resort and Spa Riviera Maya - All Inclusive

Bahagian luar
Bilik rawatan pasangan, sauna, tab spa, bilik wap
Deluxe King | Teres/patio
Teres/patio
Di pantai, pasir putih, payung, tuala pantai

Ulasan

6.4 daripada 10
Baik

Kemudahan popular

  • Bar
  • Kolam
  • Larangan merokok
  • Sarapan percuma
  • Kemudahan dobi
  • Penyaman udara
Kemudahan utama
  • Pengemasan harian
  • Di pantai
  • 7 restoran dan 6 bar/ruang istirahat
  • Spa perkhidmatan penuh
  • 5 kolam renang terbuka
  • Kelab kanak-kanak percuma
  • Gelanggang tenis 2 terbuka
  • Kelab kesihatan 24 jam
  • Payung pantai
  • Tuala pantai
  • Kolam kanak-kanak
  • Bar kolam
Keselesaan seperti di rumah
  • Kanak-kanak menginap secara percuma
  • Penjagaan anak/bayi (surcaj)
  • Kolam kanak-kanak
  • Kelab kanak-kanak (percuma)
  • Taman permainan di tapak hartanah
  • Tab spa persendirian
Harga semasa ialah RM1,640
RM1,999 jumlah
termasuk cukai & fi
3 Feb - 4 Feb

Pilihan bilik

Penapis yang tersedia untuk bilik
Menunjukkan 17 daripada 17 bilik

Deluxe 2 Queen

Sorotan

Balkoni berperabot
Tab spa persendirian tertutup
Penyaman udara
Item bar mini percuma
TV
Peratalan tempat tidur hipo-alergenik
Duvet bulu kapas
Peralatan tempat tidur premium
  • 59 meter persegi
  • Pemandangan lautan
  • Boleh menampung 4
  • 2 Katil Kelamin (Double)

Deluxe Swim Up King

Sorotan

Balkoni berperabot
Kolam renang persendirian
Tab spa persendirian tertutup
Penyaman udara
Item bar mini percuma
TV
Peratalan tempat tidur hipo-alergenik
Duvet bulu kapas
  • 50 meter persegi
  • Boleh menampung 2
  • 1 Katil Raja (King)

Corner Suite Ocean Front

Sorotan

Balkoni berperabot
Tab spa persendirian tertutup
Penyaman udara
Item bar mini percuma
TV
Peratalan tempat tidur hipo-alergenik
Duvet bulu kapas
Peralatan tempat tidur premium
  • 115 meter persegi
  • Pemandangan lautan
  • Boleh menampung 2
  • 1 Katil Raja (King)

Two Deluxe Ocean View Lock Off

Sorotan

Balkoni berperabot
Tab spa persendirian tertutup
Penyaman udara
Item bar mini percuma
TV
Peratalan tempat tidur hipo-alergenik
Duvet bulu kapas
Katil sofa - kelamin
  • 116 meter persegi
  • Pemandangan lautan
  • Boleh menampung 6
  • 1 Katil Raja (King), 2 Katil Kelamin (Double) dan 1 Katil Sofa Kelamin

Family Suite

Sorotan

Balkoni berperabot
Tab spa persendirian tertutup
Penyaman udara
Item bar mini percuma
TV
Peratalan tempat tidur hipo-alergenik
Katil sofa
Peralatan tempat tidur premium
  • 58 meter persegi
  • Boleh menampung 4
  • 1 Katil Kelamin (Double), 1 Katil Sofa Bujang dan 1 Katil Sofa Kelamin

Deluxe Swim Up 2 Queen

Sorotan

Balkoni berperabot
Kolam renang persendirian
Tab spa persendirian tertutup
Penyaman udara
Item bar mini percuma
TV
Peratalan tempat tidur hipo-alergenik
Duvet bulu kapas
  • 50 meter persegi
  • Boleh menampung 4
  • 2 Katil Kelamin (Double)

Studio King

Sorotan

Balkoni berperabot
Tab spa persendirian tertutup
Penyaman udara
Item bar mini percuma
TV
Peratalan tempat tidur hipo-alergenik
Duvet bulu kapas
Peralatan tempat tidur premium
  • 48 meter persegi
  • Boleh menampung 2
  • 1 Katil Raja (King)

One Bedroom Suite Ocean View 2 Queens

Sorotan

Balkoni berperabot
Tab spa persendirian tertutup
Penyaman udara
Meja makan
Item bar mini percuma
TV
Peratalan tempat tidur hipo-alergenik
Katil sofa
  • 120 meter persegi
  • Pemandangan laut
  • Boleh menampung 4
  • 2 Katil Kelamin (Double)

Studio Swim Up King

Sorotan

Balkoni berperabot
Kolam renang persendirian
Tab spa persendirian tertutup
Penyaman udara
Item bar mini percuma
TV
Peratalan tempat tidur hipo-alergenik
Duvet bulu kapas
  • 48 meter persegi
  • Boleh menampung 2
  • 1 Katil Raja (King)

Two Bedroom Corner Suite

Sorotan

Balkoni berperabot
Tab spa persendirian tertutup
Penyaman udara
Item bar mini percuma
TV
Peratalan tempat tidur hipo-alergenik
Duvet bulu kapas
Katil sofa - kelamin
  • 180 meter persegi
  • Pemandangan laut
  • Boleh menampung 6
  • 1 Katil Raja (King) dan 2 Katil Kelamin (Double)

Corner Suite Swim Up Ocean Front

Sorotan

Balkoni berperabot
Kolam renang persendirian
Tab spa persendirian tertutup
Penyaman udara
Item bar mini percuma
TV
Peratalan tempat tidur hipo-alergenik
Duvet bulu kapas
  • 115 meter persegi
  • Boleh menampung 2
  • 1 Katil Raja (King)

Deluxe King

Sorotan

Balkoni berperabot
Tab spa persendirian tertutup
Penyaman udara
Item bar mini percuma
TV
Peratalan tempat tidur hipo-alergenik
Katil sofa
Peralatan tempat tidur premium
  • 59 meter persegi
  • Boleh menampung 4
  • 1 Katil Raja (King) dan 1 Katil Sofa Kelamin

Deluxe Ocean View King

Sorotan

Balkoni berperabot
Tab spa persendirian tertutup
Penyaman udara
Item bar mini percuma
TV
Peratalan tempat tidur hipo-alergenik
Katil sofa
Peralatan tempat tidur premium
  • 59 meter persegi
  • Pemandangan lautan
  • Boleh menampung 4
  • 1 Katil Raja (King) dan 1 Katil Sofa Kelamin

Family Suite Ocean View

Sorotan

Balkoni berperabot
Tab spa persendirian tertutup
Penyaman udara
Item bar mini percuma
TV
Peratalan tempat tidur hipo-alergenik
Katil sofa
Peralatan tempat tidur premium
  • 58 meter persegi
  • Pemandangan lautan
  • Boleh menampung 4
  • 1 Katil Kelamin (Double), 1 Katil Sofa Bujang dan 1 Katil Sofa Kelamin

Two Deluxe Lock Off

Sorotan

Balkoni berperabot
Tab spa persendirian tertutup
Penyaman udara
Item bar mini percuma
TV
Peratalan tempat tidur hipo-alergenik
Duvet bulu kapas
Katil sofa - kelamin
  • 116 meter persegi
  • Boleh menampung 6
  • 1 Katil Raja (King), 1 Katil Sofa Kelamin dan 2 Katil Kelamin (Double)

Two Bedroom Suite Ocean View

Sorotan

Balkoni berperabot
Tab spa persendirian tertutup
Penyaman udara
Meja makan
Item bar mini percuma
TV
Peratalan tempat tidur hipo-alergenik
Duvet bulu kapas
  • 231 meter persegi
  • Pemandangan lautan
  • Boleh menampung 6
  • 1 Katil Raja (King) dan 2 Katil Kelamin (Double)

Deluxe Ocean View 2 Queen

Sorotan

Balkoni berperabot
Tab spa persendirian tertutup
Penyaman udara
Item bar mini percuma
TV
Peratalan tempat tidur hipo-alergenik
Duvet bulu kapas
Peralatan tempat tidur premium
  • 59 meter persegi
  • Pemandangan laut
  • Boleh menampung 4
  • 2 Katil Kelamin (Double)

Hartanah serupa

Mod logo
Log masuk untuk melihat diskaun dan faedah yang layak. Lebih banyak ganjaran untuk lebih banyak pengembaraan!

Tentang kawasan sekitar

Peta
Carretera Cancun - Tulum km 27.5, Bahia Petempich, Puerto Morelos, QROO, 77580

Tempat berdekatan

  • Pasar Artisan - 1 min berjalan kaki
  • Dataran Bandar Puerto Morelos - 1 min berjalan kaki
  • Pantai Ojo de Agua - 3 min berjalan kaki
  • Puerto Morelos Beach - 6 min memandu
  • Zoo Crococun - 8 min memandu

Bergerak

  • Cancun, Quintana Roo (CUN-Lapangan Terbang Antarabangsa Cancun) - 23 min memandu
  • Lapangan Terbang Antarabangsa Tulum (TQO) - 120 min memandu
  • Cozumel, Quintana Roo (CZM-Lapangan Terbang Antarabangsa Cozumel) - 23.5 batu/37.9 km

Restoran

  • ‪Punta Corcho - ‬2 min berjalan kaki
  • ‪La Sirena Restaurant, Lounge and Sports Bar - ‬2 min berjalan kaki
  • ‪MEM al Mare - ‬1 min berjalan kaki
  • ‪Panna e Cioccolato - ‬2 min berjalan kaki
  • ‪Hotel Hacienda Morelos - ‬3 min berjalan kaki

Tentang hartanah ini

Palmar Beach Resort and Spa Riviera Maya - All Inclusive

Di Palmar Beach Resort and Spa Riviera Maya - All Inclusive, anda boleh meluangkan masa di pantai untuk menikmati sinaran matahari di bawah payung pantai, serta anda akan berada dekat dengan Dataran Bandar Puerto Morelos. 5 kolam renang terbuka menyediakan keseronokan untuk semua, manakala tetamu yang ingin memanjakan diri boleh mengunjungi spa untuk menikmati urutan tisu mendalam, balut badan dan aromaterapi. Menyajikan masakan antarabangsa, Caprichos merupakan salah sebuah daripada 7 restoran dan 6 bar/ruang istirahat. Ciri lain bagi mewah tempat peranginan ini termasuk kelab kanak-kanak percuma, bar tepi kolam, dan kelab kesihatan 24 jam.

Merangkumi semua

Tempat peranginan ini merangkumi semua. Makanan dan minuman di tapak hartanah termasuk dalam harga bilik (sekatan tertentu mungkin dikenakan).

Aktiviti dan kemudahan/peralatan

Semua aktiviti dan penggunaan kemudahan dan peralatan di tapak hartanah disertakan.

Aktiviti air

Aktiviti berkayak

Aktiviti darat

Tenis
Bola tampar
Raket tenis
Kelab kanak-kanak

Pelajaran/kelas/permainan

Aerobik
Yoga

Hiburan

Hiburan dan aktiviti di tapak
Persembahan langsung di tapak
Majlis tema

Bahasa

Bahasa Inggeris, Bahasa Perancis, Bahasa Jerman, Bahasa Itali, Bahasa Rusia, Bahasa Sepanyol

Sekilas pandang

DONE

Saiz hotel

    • 435 bilik
DONE

Tiba/Pulang

    • Masa mula daftar masuk: 15:00; Masa tamat daftar masuk: 12:00 tengah malam
    • Umur minimum daftar masuk - 18 tahun
    • Masa daftar keluar adalah 11:00
DONE

Arahan daftar masuk khas

    • Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah
    • Hartanah ini tidak menawarkan daftar masuk selepas waktu operasi
DONE

Diperlukan semasa mendaftar masuk

    • Kad kredit, kad debit atau deposit tunai diperlukan untuk caj sampingan
    • ID foto dikeluarkan kerajaan diperlukan
    • Umur daftar masuk minimum ialah 18
DONE

Kanak-kanak

    • Sehingga 2 orang kanak-kanak (berumur 12 tahun ke bawah) boleh menginap secara percuma apabila berkongsi bilik dengan ibu bapa atau penjaga, menggunakan peralatan tempat tidur yang sedia ada
    • Tiada katil bayi (katil budak)
    • Penjagaan budak/anak*
    • Penjagaan kanak-kanak terselia*
    • Kelab kanak-kanak percuma
DONE

Haiwan peliharaan

    • Haiwan kesayangan tidak dibenarkan
WIFI

Internet

    • Wi-fi percuma dalam bilik (kelajuan: 25+ Mbps; had 2 peranti)
LOCAL_PARKING

Tempat letak kereta

    • Letak kenderaan valet tidak berbumbung percuma di tapak hartanah
DONE

Maklumat lain

    • Hartanah bebas asap rokok

Kemudahan hartanah

Makanan dan minuman

  • Sarapan bufet percuma setiap pagi 7:00–11:30
  • 7 restoran
  • 6 bar/ruang istirahat
  • Bar tepi kolam
  • Kedai kopi
  • Perkhidmatan bilik 24 jam

Membuat perjalanan dengan kanak-kanak

  • Kanak-kanak menginap secara percuma
  • Kelab kanak-kanak percuma
  • Kolam kanak-kanak
  • Taman permainan
  • Aktiviti/penjagaan kanak-kanak yang diawas (surcaj)
  • Permainan kanak-kanak
  • Pengawasan bayi
  • Mandian bayi
  • Meja persalinan

Aktiviti menarik

  • Di pantai
  • Pengajaran tenis
  • Berkayak

Bekerja jauh dari rumah

  • Bilik mesyuarat

Perkhidmatan

  • Meja/kaunter hadapan 24 jam
  • Perkhidmatan rencam
  • Perkhidmatan pencucian kering/dobi
  • Tempat simpanan bagasi
  • Tuala pantai
  • Payung pantai
  • Penyimpanan basikal
  • Pakej romantik

Kemudahan

  • 4 bangunan/menara
  • Perkhidmatan ATM/perbankan
  • Taman
  • Kelab kesihatan 24 jam
  • 5 kolam renang terbuka
  • Kedai barang berjenama di tapak hartanah
  • Spa perkhidmatan penuh
  • 2 gelanggang tenis terbuka
  • Bilik urut/rawatan
  • Dewan bankuet
  • Kawasan hiburan luar
  • Seni bina tradisional

Kebolehcapaian

  • Lif
  • Lebar pintu lif (sentimeter): 90
  • Tandas awam yang boleh diakses dengan kerusi roda
  • Meja khidmat rencam yang boleh diakses dengan kerusi roda
  • Meja pendaftaran yang boleh diakses dengan kerusi roda
  • Ketinggian meja pendaftaran yang boleh diakses dengan kerusi roda (sentimeter): 120
  • Restoran yang boleh diakses dengan kerusi roda
  • Ruang istirahat yang boleh diakses dengan kerusi roda
  • Pengangkutan ulang-alik boleh diakses
  • Laluan pintu masuk bercahaya
  • Lantai jubin di dalam bilik

Kemudahan bilik

Hiburan sepanjang masa

  • 50-inci TV
  • Saluran TV kabel

Keselesaan di rumah

  • Penyaman udara
  • Item bar mini percuma
  • Jubah mandi dan selipar
  • Seterika/papan seterika
  • Skrin tingkap

Tidur dengan nyenyak

  • Peralatan tempat tidur hipoalergenik
  • Gebar bulu kapas
  • Peralatan tempat tidur premium

Aktiviti untuk dinikmati

  • Tab spa persendirian tertutup
  • Perkhidmatan urut dalam bilik (surcaj)
  • Balkoni berperabot

Segarkan diri

  • Tab mandi berpancutan
  • Tab mandi dan pancuran berasingan
  • Hulu semburan mandi hujan
  • Sabun dan syampu
  • Pengering rambut
  • Tuala
  • Tisu tandas

Kekal terhubung

  • Meja
  • Wi-fi percuma (berkelajuan 25+ Mbps dan terhad kepada 2 peranti)
  • Telefon

Lain-lain

  • Pengemasan harian
  • Peti besi dalam bilik
  • Akses melalui koridor luar
  • Kemasukan kunci mudah alih
  • Panduan makan di restoran

Ciri istimewa

Spa

Spa di tapak mempunyai 11 bilik rawatan termasuk bilik untuk pasangan. Perkhidmatan termasuk urutan tisu mendalam, urut tuaman batu, rawatan muka dan balut badan. Pelbagai terapi rawatan disediakan, termasuk aromaterapi dan hidroterapi. Spa dilengkapi sauna, tab spa dan bilik wap. Spa ini dibuka setiap hari. Terdapat mata air panas / mata air mineral di tapak.

Tempat Makan

Caprichos - restoran ini khusus dalam masakan antarabangsa.
Pinxos 32 - restoran di tapak. Dibuka setiap hari
Davino - restoran di tapak. Dibuka setiap hari
Al Forno - restoran di tapak. Dibuka setiap hari
La Casona - restoran di tapak. Dibuka setiap hari

Fi & dasar

Kanak-kanak & katil tambahan

  • Penjagaan anak dalam bilik tersedia dengan caj tambahan
  • Penjagaan anak tersedia dengan caj tambahan

Kolam, spa & gimnasium (jika berkenaan)

  • Akses kolam renang tersedia dari jam 7:00 hingga 19:00
  • Tempahan diperlukan untuk perkhidmatan urut dan rawatan spa dan boleh dibuat dengan menghubungi hartanah sebelum ketibaan, di nombor yang terdapat pada pengesahan tempahan

Dasar

Hartanah ini menerima kad kredit dan kad debit. Wang tunai tidak diterima.

Juga dikenali sebagai

Palmar Riviera Maya Inclusive
Palmar Riviera Maya by Tafer AI
Palmar Beach Resort Spa Riviera Maya
Palmar Beach Resort and Spa Riviera Maya - All Inclusive Resort
Palmar Beach Riviera Maya by Tafer Hotels Resorts All Inclusive

Soalan lazim

Adakah Palmar Beach Resort and Spa Riviera Maya - All Inclusive menawarkan pembatalan percuma untuk bayaran balik penuh?

Ya, Palmar Beach Resort and Spa Riviera Maya - All Inclusive mempunyai bilik boleh dibayar balik sepenuhnya tersedia untuk ditempah di laman kami.Jika anda menempah kadar bilik yang boleh dibayar balik, ini boleh dibatalkan sehingga beberapa hari sebelum daftar masuk bergantung kepada dasar hartanah. Pastikan untuk menyemak dasar pembatalan hartanah ini untuk mendapatkan terma dan syarat tepat.

Adakah kolam tersedia di Palmar Beach Resort and Spa Riviera Maya - All Inclusive?

Ya, terdapat 5 kolam renang terbuka dan kolam kanak-kanak. Tetamu mempunyai akses kolam dari 7:00 hingga 19:00.

Adakah haiwan kesayangan dibenarkan di Palmar Beach Resort and Spa Riviera Maya - All Inclusive?

Maaf, haiwan kesayangan tidak dibenarkan.

Adakah tempat letak kenderaan di tapak hartanah ditawarkan di Palmar Beach Resort and Spa Riviera Maya - All Inclusive?

Ya, terdapat letak kenderaan valet percuma.

Apakah masa daftar masuk dan daftar keluar di Palmar Beach Resort and Spa Riviera Maya - All Inclusive?

Masa mula daftar masuk: 15:00; Masa tamat daftar masuk: 12:00 tengah malam. Masa daftar keluar adalah 11:00.

Apakah aktiviti yang tersedia di Palmar Beach Resort and Spa Riviera Maya - All Inclusive dan kawasan berdekatan?

Bergembira dengan aktiviti di tapak hartanah seperti aktiviti berkayak, serta perbaiki kemahiran anda di gelanggang tenis. Nikmati rawatan di spa dan nikmati aktiviti renang di salah sebuah 5 kolam renang terbuka. Palmar Beach Resort and Spa Riviera Maya - All Inclusive turut mempunyai 6 bar dan kelab kesihatan 24 jam, di samping tab spa persendirian tertutup dan taman.

Adakah terdapat restoran di Palmar Beach Resort and Spa Riviera Maya - All Inclusive atau kawasan berdekatan?

Ya, terdapat 7 restoran di tapak hartanah, menampilkan masakan antarabangsa.

Adakah Palmar Beach Resort and Spa Riviera Maya - All Inclusive mempunyai bilik dengan tab spa persendirian?

Ya, setiap bilik mempunyai tab spa persendirian tertutup dan tab mandi berpancutan.

Adakah Palmar Beach Resort and Spa Riviera Maya - All Inclusive mempunyai ruang persendirian terbuka?

Ya, setiap bilik menampilkan balkoni berperabot.

Apakah suasana di sekitar Palmar Beach Resort and Spa Riviera Maya - All Inclusive?

Palmar Beach Resort and Spa Riviera Maya - All Inclusive terletak sejauh 1 minit berjalan kaki dari Dataran Bandar Puerto Morelos dan 3 minit berjalan kaki dari Pantai Ojo de Agua.

Palmar Beach Resort and Spa Riviera Maya - All Inclusive Ulasan

Ulasan

6.4

Baik

8.0/10

Kebersihan

8.6/10

Kakitangan & perkhidmatan

6.2/10

Kemudahan

6.6/10

Keadaan hartanah & kemudahan

7.2/10

Mesra alam

Ulasan

10/10 Luar Biasa

Excellent accomodation. ools were clean. The buffet, food places and room services are too good. I would definitely go back again.
Anish, perjalanan 5 malam bersama keluarga
Ulasan tetamu Expedia yang disahkan

10/10 Luar Biasa

Excellent servicio limpio y tranquilo muy recomendable
martha, perjalanan 3 malam
Ulasan tetamu Expedia yang disahkan

10/10 Luar Biasa

The rooms are clean and the resort well maintained. They were refurbishing certain buildings but that didn’t impact our trip. The food was excellent, it was by far the best I’ve ever had at an all inclusive. The drinks were great and made with spirits that are typically considered top shelf at other resorts. The beach is small and there is seaweed at the shore line despite an additional $2/day seaweed clean up fee charged to each guest. There are multiple pools with plenty of lounge chairs and cabanas available. The staff is phenomenal! They are friendly, attentive and the very best part of the trip. Not all restaurants are open every night and the schedule wasn’t always accurate. That being said, there were always at least two restaurants open for dinner and room service was available 24/7. We didn’t have hot water when we arrived but that was quickly fixed by maintenance. I would definitely go back!
MIchelle, perjalanan 4 malam bersama rakan
Ulasan tetamu Expedia yang disahkan

10/10 Luar Biasa

Property was excellent IMO. Would def return. Its clean. food is great. friendly staff. That all you really need. Con: Its a lil bit out of the way from anywhere. If you do kot intend to go out of the resort, then its fine. If not, then taxis to anywhere is a bit pricey to me compared to the US. Tip: Do not listen to the people at the airport. IT IS LEGAL to book an Uber. We got ripped off by going with the taxi service. I already booked an uber, but they claim ubers cannot go to the airport. If you’re not an uber fan, then book with the hotel. They pricier than ubers but cheaper than the taxis at the airport. at least they’ll be better than giving money to the price gougers at the airport.
Thuan, perjalanan 5 malam bersama keluarga
Ulasan tetamu Expedia yang disahkan

6/10 Baik

Junior, perjalanan 7 malam
Ulasan tetamu Expedia yang disahkan

10/10 Luar Biasa

Peguy, perjalanan 5 malam
Ulasan tetamu Expedia yang disahkan

8/10 Sangat Baik

l loved that it was quiet, and it is going to be absolutely wonderful when it is open fully. We had excellent service - Dorian was absolutely amazing!
Jesse Taylor, perjalanan 9 malam
Ulasan tetamu Expedia yang disahkan

8/10 Sangat Baik

The staff so kind and nice
Keith, perjalanan 4 malam
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4/10 Sederhana

The phones were not working, some restaurants were not open and doesn’t state on the website. Food buffet options were not the best. Staff were nice and friendly.
Honey, perjalanan 5 malam bersama keluarga
Ulasan tetamu Expedia yang disahkan

2/10 Lemah

We stayed at the property jan 4-10, 2025 and there was NO HOT WATER the entire stay. We contacted the front desk 4 separate times and they pretended like they didnt know it was an issue. I was able to speak to the manager one time who also acted like it was being worked on. It was all lies. We met other guests who also had the same issues and were all told different stories. We went back to previous reviews and as early as November 2024, there were reports of no hot water. The hotel staff were nice and I felt badly for them because that situation is beyond their control. The manager started hiding from guests and the front desk was "unable to help". The manager gave every guest a different story to prolong the solution or any compensation so make up for the issues. He did that so that he could come back and say well "you completed your stay so we dont need to compensate you". They overcharged us for the resort fee - it was supposed to be $40 USD and they charged us $190 USD. They said they reversed it on our credit card and they did not. They poorly handled this entire situation from the beginning. Also, there arent enough guests at the hotel to meet their occupancy so they rotate which restaurants are open each night. The property itself is very dark and poorly lit at night. In addition no hot water, the phones in the rooms do not work and half of the outlets in the room didnt work. There is a beach but it is very shallow and is covered in seaweed. Expedia was no help.
Delia, perjalanan romantik 6 malam
Ulasan tetamu Expedia yang disahkan

4/10 Sederhana

No HOT water our whole stay!!! Front desk just gave us the runaround. We paid for a swim up room, it would have been great but the pool was not even close to warm, cold cold So don’t do what we did and pay for something you can’t use.
Gerry, perjalanan 4 malam bersama keluarga
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2/10 Lemah

NO HOT WATER for 7straight days. Was given many different stories about the reason for no hot water but management NEVER responded. premium menu items were never available. Front desk was often unattended. beautiful view but would Never ever recommend staying here.
carolyn, perjalanan 1 malam bersama keluarga
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6/10 Baik

Rhonda, perjalanan 7 malam
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6/10 Baik

Sarah, perjalanan 7 malam bersama keluarga
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2/10 Lemah

it was not very good. It was seven restaurants, but they were limited and only open 1-2 restaurants a day
Ervin, perjalanan 5 malam
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2/10 Lemah

Erik, perjalanan 6 malam
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8/10 Sangat Baik

Juanito was very friendly and attentive. The food was amazing.
Adriana Valdez, perjalanan 5 malam bersama keluarga
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6/10 Baik

It’s tough to navigate through the many reviews about this property, but here’s my honest take: Before traveling, I was nervous because the property was impossible to get in touch with. I tried calling and emailing multiple times, but there was no response. This was especially troubling given the number of mixed and negative reviews online. I just wanted to confirm that this was a legitimate place, and the lack of communication didn’t inspire confidence. First, the property itself is beautiful, and the staff are genuinely amazing. They’re doing their best under the circumstances. However, as many have mentioned, the recent change in ownership seems to have left some growing pains, and the new management still has work to do to make this a truly great destination. My biggest issue was the food. The options are extremely limited, and dining at the available restaurants can be a hassle. For example, one evening we arrived at 7 PM, waited until 7:45 PM for a table, and didn’t receive our food until 8:45 PM. Unfortunately, the quality didn’t make up for the wait. While the staff handled complaints graciously, it’s clear that management needs to step up and address these operational challenges. Another concern was the pricing for the New Year’s Eve event. Charging $250 per table seemed excessive given what was offered, leaving some guests disappointed. On the positive side, the pools are fantastic, there are bars conveniently located throughout the property, and the staff’s fr
Maria Isabel, perjalanan 4 malam bersama keluarga
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4/10 Sederhana

Stayed 4 nights late Dec. 2024. Overall we enjoyed our stay but a few things really ruined any good review we could give. First, the room phone did not work so it was difficult to contact room service for anything. But more than that, we told the front desk every morning of our stay and nothing was ever done, nor any indication given they even checked on it. Very poor customer experience and we felt ignored. Second, the hotel lost hot water one day of our stay. Cold showers really suck. Again we approached the front desk and were told they were aware and trying to get it fixed. But no proactive communication was given nor any kind of follow up to the guests impacted. Third, the room came with a coffee maker and coffee making supplies. 1 regular 1 decaf. We are big coffee drinkers so we tried to request more coffee and creamer for our stay. Oops no phone… so we again requested from the front desk to deliver more coffee to our room. Nothing was ever done and housekeeping never replaced the coffee and creamer we had consumed from the first evening. On the last evening, we did run into a hotel employee we shared our experience with and she immediately jumped into action and personally delivered coffee to our room. Too bad the front desk staff did not act like this and could really take some lessons from her. The food and restaurant staff were great. The buffet was really tasty and we ate there most of our stay.
Robert E, perjalanan romantik 4 malam
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2/10 Lemah

It’s secluded
Almir, perjalanan 6 malam bersama keluarga
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8/10 Sangat Baik

Good overall
Rony, perjalanan 8 malam
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6/10 Baik

The staff at the resort were all fantastic. Friendly and accommodating. The pool was very cold, but you did eventually get used to it once in the pool for a little while. The beach is long but not a lot of space. The ocean water was not the greatest, but this might have been due to the trough weather. It is swimmable for sure, but the flags were red for the entirety of the trip. There was little for kids or teens to do and if you didn't want to sit in the cold pool, there wasn't much else to keep them occupied at all. Water sports on the beach were also limited. I think you could grab a kayak, but you had to really go looking for stuff to do other then the pool. This resort is under new ownership and it appears they are working on getting it up to standards. It was a great stay and it did the trick, but was not worth the price we ended up paying. Borderline 4 star at this time.
Scott Richard, perjalanan 7 malam bersama keluarga
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10/10 Luar Biasa

Todo muy bien, todo muy limpio y el servicio y amabilidad de todos los empleados fue excelente
Rene, perjalanan 1 malam
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10/10 Luar Biasa

Justin, perjalanan 6 malam
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6/10 Baik

Constance, perjalanan 9 malam
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