We paid just over $400 per night and found the experience did not align with how this property is marketed or priced.
We’ve traveled to Mexico many times across a wide range of resorts, and this was one of the most disappointing stays relative to cost.
Our first room had a strong cigarette and insect spray odor. The bathroom floors were visibly dirty, the shower head sprayed toward the wall and door, the curtains did not fully close, and the bed had only a thin sheet with no proper bedding.
After requesting a room change, the second room appeared cleaner but had a persistent sewage/urine odor and significant noise throughout the night. Early morning construction directly outside the building involved loud hammering that disrupted sleep.
Several in-room items raised concerns, including shampoo that appeared diluted, lotion with an off or spoiled smell, and towels that did not seem clean.
Dining was also problematic. Multiple dinner reservations were lost or incorrect, and during the stay I became ill with symptoms consistent with food poisoning, which prevented us from enjoying amenities we had paid for and required purchasing medication on property.
The accommodations did not resemble the photos advertised online, creating a noticeable gap between expectation and reality. At this price point, the experience did not deliver what was advertised.