COCKROACHES, beware! We had the most terrible experience at Berjaya. We left after one night even though we had booked 5 nights.
First, the service was terrible. We had to take up our own luggage to the room and staff were dismissive.
Second, the towels were very dirty. One towel had a big brown stain on it, that definitely looked like a poop stain.
And worst of all, there were cockroaches in the bathroom! Literally coming out of the sink/drain. It was disgusting. When we complained, they said they’d give us an upgraded room but we’d have to pay extra. You make your guests pay extra after they’ve found cockroaches in their bathroom? What kind of service is this?
Overall, I do not recommend this hotel at all. If you want a similar location there are plenty of other, better, cockroach-free hotels.