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Sheraton Shenzhen Futian Hotel

5.0 star property
Luxury hotel with indoor pool, connected to the convention centre, near Shenzhen Convention and Exhibition Center

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Photo gallery for Sheraton Shenzhen Futian Hotel

Reception
Restaurant
Lobby lounge
Exterior
Indoor pool, seasonal outdoor pool
In the heart of Shenzhen, Sheraton Shenzhen Futian Hotel offers a luxurious retreat with an on-site shopping mall, coffee shop/cafe, and lush garden. Unwind at the indoor or seasonal outdoor pool or stay active at the 24-hour gym.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Connecting rooms available
  • Non-smoking
  • Free parking
  • Free WiFi
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurants
  • Indoor pool
  • Breakfast available
  • 24-hour fitness centre
  • Seasonal outdoor pool
  • Room service
  • Coffee shop/cafe
  • Business centre
  • Meeting rooms
  • 24-hour front desk
  • Garden

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
  • Premium TV channels
  • Garden
  • Daily housekeeping
The current price is RM386
RM450 total
includes taxes & fees
8 Jun - 9 Jun

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Executive Suite, 1 King Bed, Non Smoking

Living room

Executive Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Separate bedroom
  • City view
  • 85 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King, Club lounge access

Premium bedding, minibar, in-room safe, desk

Studio Suite, 1 King, Club lounge access

Highlights

Separate dining area
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Blackout curtains
  • City view
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Deluxe Room,1 King Bed, Club lounge access

Premium bedding, minibar, in-room safe, desk

Club Deluxe Room,1 King Bed, Club lounge access

Highlights

Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Hairdryer
Bathrobes
  • City view
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Deluxe Room, 2 Double Beds, Club lounge access

Premium bedding, minibar, in-room safe, desk

Club Deluxe Room, 2 Double Beds, Club lounge access

Highlights

Air conditioning
Connecting rooms available
LCD TV
Pillow menu
2 bedrooms
Premium bedding
Blackout curtains
Hairdryer
  • City view
  • 48 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Blackout curtains
Hairdryer
  • City view
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Blackout curtains
Hairdryer
  • City view
  • 48 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Blackout curtains
Hairdryer
  • City view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Futian Shangri-La Shenzhen

  • Pool
  • Spa
  • Airport transfer
  • Free parking
9.0 out of 10, Wonderful, 731 reviews
The price is RM488
RM569 total
includes taxes & fees
8 Jun - 9 Jun
Futian Shangri-La Shenzhen
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About the area

Map
Great China Int. Exchange Square, Fuhua Road, Futian District, Shenzhen, Guangdong, 518048

What's nearby

  • Shenzhen Convention and Exhibition Center - 9 min walk - 0.8 km
  • Coco Park Shopping Center - 1 min drive - 1.1 km
  • Huanggang Border Crossing - 2 min drive - 2.5 km
  • Huaqiangbei - 3 min drive - 2.8 km
  • Huanggang Port - 3 min drive - 2.8 km

Getting around

  • Shenzhen (SZX-Shenzhen Intl.) - 32 min drive
  • Hong Kong International Airport (HKG) - 50 min drive
  • Shenzhen Station - 7 min drive
  • Sungang Railway Station - 9 min drive
  • Hong Kong Lok Ma Chau Station - 12 min drive
  • Gangxia Station - 5 min walk
  • Shenzhen Convention and Exhibition Center Station - 9 min walk
  • Gangxia North Station - 16 min walk

Restaurants

  • ‪永富茶餐厅 - ‬2 min walk
  • ‪太平洋咖啡 - ‬3 min walk
  • ‪必胜客 - ‬2 min walk
  • ‪东煌海鲜酒楼 - ‬3 min walk
  • ‪光阳韩国烤肉 - ‬2 min walk

About this property

Sheraton Shenzhen Futian Hotel

At Sheraton Shenzhen Futian Hotel, you'll be a short five-minute drive from Shenzhen Convention and Exhibition Center and Huanggang Border Crossing. Guests can grab a bite to eat at the coffee shop/cafe and visit the 24-hour fitness centre for a workout. This luxurious hotel also features an indoor pool, a seasonal outdoor pool and a garden. Public transportation is only a short walk: Gangxia Station is 5 minutes and Shenzhen Convention and Exhibition Center Station is 9 minutes.

Languages

Chinese (Mandarin), English, Korean

At a glance

DONE

Hotel size

    • 354 rooms
    • Arranged over 24 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Express check-out available
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (18 years old and younger) are not allowed
    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Coffee shop
  • Room service (late night)

What to do

  • Shopping
  • Bike rentals nearby
  • Hiking/biking trails nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space (86111 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • 24-hour fitness centre
  • An indoor pool
  • Seasonal outdoor pool
  • Shopping centre on-site
  • Vegan dining options
  • Vegetarian dining options
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Lift door width (centimetres): 201
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Front entrance ramp
  • Wheelchairs available on site
  • Height-adjustable showerheads
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool access ramp on site
  • Area rugs in room

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Free local calls
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

The Exchange 怡聚轩自助餐厅 – This restaurant serves breakfast, lunch and dinner. Open daily.
Afterwards 迩逅吧 – On-site lobby lounge. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 218 per person

Renovations and closures

The following facilities or services will be unavailable from April 1 2025 to August 31 2025 (dates subject to change):
  • Fitness facilities
  • Swimming pool

Children & extra beds

  • Rollaway beds are available for CNY 373 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:30 PM
  • The seasonal pool is open from May to October

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard, Barclaycard
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Sheraton Shenzhen Futian Hotel
Sheraton Shenzhen Futian
Shenzhen Sheraton
Sheraton Shenzhen
Sheraton Shenzhen Futian
Sheraton Shenzhen Futian Hotel Hotel
Sheraton Shenzhen Futian Hotel Shenzhen
Sheraton Shenzhen Futian Hotel Hotel Shenzhen

Frequently asked questions

Does Sheraton Shenzhen Futian Hotel offer free cancellation for a full refund?

Yes, Sheraton Shenzhen Futian Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Sheraton Shenzhen Futian Hotel?

Yes, there's an indoor pool and a seasonal outdoor pool. Guests have pool access from 7:00 AM to 10:30 PM. The swimming pool will be unavailable from April 1 2025 to August 31 2025 (dates subject to change).

Are pets allowed at Sheraton Shenzhen Futian Hotel?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Sheraton Shenzhen Futian Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at Sheraton Shenzhen Futian Hotel?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Express check-out is available.

What is there to do at Sheraton Shenzhen Futian Hotel and nearby?

Have fun with nearby activities such as cycling and hiking. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a seasonal outdoor pool and a 24-hour fitness centre. Sheraton Shenzhen Futian Hotel also has a garden.

Are there restaurants at or near Sheraton Shenzhen Futian Hotel?

Yes, there's an on-site restaurant.

Does Sheraton Shenzhen Futian Hotel have rooms with private hot tubs?

Yes, each room has a deep-soaking bath.

What's the area around Sheraton Shenzhen Futian Hotel like?

Sheraton Shenzhen Futian Hotel is located on the Strip in Futian, a short 5-minute walk from Gangxia Station and 11 minutes' walk from Shenzhen Convention and Exhibition Center.

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Sheraton Shenzhen Futian Hotel Reviews

Reviews

8.4

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Lobby
Service staff
Room
Location

Reviews

10/10 Exceptional

Excellent Services by Sheraton

Overall service is very good.
Lik Kwan, 1-night trip

10/10 Exceptional

Nice Lobby and breakfast.
Mehran, 3-night trip

8/10 Very good

Good location
Joann, 1-night trip

10/10 Exceptional

brilliant location I stay at frequently
Stephen, 2-night trip

10/10 Exceptional

It was convenient and close to the subway. The staff was friendly room was comfortable.
Stanley, 8-night trip

8/10 Very good

Convenience Good location
May, 1-night trip

8/10 Very good

Big, clean, spacious hotel
Shaun, 2-night trip

10/10 Exceptional

Staff are very helpful and friendly. Location is great. Facility is good
JIANRU, 1-night trip

10/10 Exceptional

Bon hôtel! Très confortable!

As usual , very nice and friendly staff! I have been in executive floor, very good service!!
Kwok Keung, 3-night trip

10/10 Exceptional

Very clean and comfortable. Staff are very friendly. Will definitely come back again
JIANRU, 6-night trip

4/10 Fair

Hotel is centrally located and convenient for dining and shopping. It’s a non smoking room, but it smells of smoke and mildew. Had a headache staying in the room with the smell, being a non smoker myself.
1-night trip

10/10 Exceptional

It’s a Sheraton.

Great location next to public transport and in heart of business district. Comfortable hotel, although AC didn’t go below 20c and housekeeping inconsistent. Breakfast was good if you went early.
Greg, 1-night trip

10/10 Exceptional

nice service
Chui Yee, 3-night trip

8/10 Very good

On the whole good, but is showing its age.
Franklin, 3-night trip

6/10 Good

Considering that it is a 5-star rated hotel grade, the facilities and guest room interiors were overall very old, and even the strong smell of cigarette smoke when I first entered my high-class room (22nd Fl.) made my first impression very unpleasant.
SangMin, 5-night trip

6/10 Good

The hotel is so old and not very clean. Besides, the hotel is not accessible environment. The accessible entrance is blocked. I am so shocked how come a 5 star hotel will be like this. All rooms should be non-smoking but smoking smell is very strong in the corridor. I will not go to this hotel anymore.
Ka Yi, 1-night trip

4/10 Fair

AC in my room did not work, Internet is extremely spotty, black mold in the bathroom. Staff is pleasant and seemed to be very embarrassed about the issues. It seems that the management of the hotels is very poor. Not worth the money they charge. It's particularly problematic if you travel for business.
Dmitry, 2-night trip

8/10 Very good

Convenience
pepsi, 1-night trip

6/10 Good

Smell issue with my room.

The room was smelly, toilet is lack of ventilation. It was rather uncomfort with bad smell. The lobby was grand but the room was terribly old.
Eric, 1-night trip

8/10 Very good

I like everything overall. Only issue is Air conditioner is too warm for me which it only limited low to 23 degree. I was standard expecting its low to 15 degree. Also, I came for conference workshops and the banquet room is really hot which I was sweat during presentation.
Chad, 9-night trip

6/10 Good

The tooth getting long and shows

Loses lighting system . Never know when a where switch should be engage . The switches labeling really show the age of the building . Breakfast food was exceptionally substandard . Fortunately the staffs in general was great and helpful Food was always lukewarm though one saw the food was just cooked and displayed for customers. Perhaps more heating light on the counter might help .
Joseph, 1-night trip

4/10 Fair

Don’t think I will stay here again. Hotel is old and run down. I was told there will be construction a day after I checked in. The construction was right on top of my room and started 7AM and last throughout the day, including weekend. There were no offer to switch me to a different room when the hotel was clearly not busy with much vacancy. Also, the AC was not working. No matter what you set it to, it stays at 25C. So annoying.
10-night trip

8/10 Very good

On Sunday 28th Jan there were some events at the hotel in the evening. As guests of the hotel, we struggled to use the lifts as there was large crowd streaming through the lobby and heading to the events. Some sort crowd control should be in place. This is probably the only unpleasant experience I have encountered at the hotel but a significantly unpleasant one.
Shann, 2-night trip

10/10 Exceptional

Amazing customer service

Impressive customer service. It is likely unprecedented for them having a guest that rented an ebike and had no where to park. I am impressed that they went out of the way to find a safe place for me to park. As Ebike wasn't allowed near the hotel lobby and they bothered to let their staffs know that there is this crazy guest with rented ebike so I am not stopped everytime I ride to the parking area.
8-night trip

4/10 Fair

Stench of Cigarette

Being a smoke free hotel, I would expect the room should have no cigarette smell. Room 2225 is full of it. Room 2221 is fine thou. Even the washroom on the lobby floor is filled with cigarette smell. If you are sensative to smell and hate cigarette smell, don't stay here. You will run into risk of having a room with cigarette smell.
SZE MAN, 1-night trip