Dear Godfrey Hotel Management,
I am writing to share my deep disappointment following my recent four-night stay at The Godfrey Hotel. As a property that positions itself as a four-star hotel, my experience fell far short of expectations in several key areas.
From the moment I arrived, I encountered significant inconvenience. Upon check-in, valet services were unavailable—no one was present to assist with my bags or take my car. When I asked the front desk about it, I was told they didn’t know where the valet was and that they would not take my keys. The staff was dismissive and advised me to either go upstairs and come back later or wait 15–20 minutes until someone returned. Unfortunately, this was not an isolated incident. Throughout my stay, I consistently experienced the same lack of service and indifference from staff.
Each day, I found myself repeatedly going up and down from my room to locate valet service, often waiting excessive amounts of time—on one occasion, nearly 30 minutes—just to drop off my keys. It was extremely frustrating to handle my own luggage and vehicle without any assistance or courtesy typically expected at a hotel of this caliber.
Additionally, the cleanliness of the property left much to be desired. When I attempted to get ice, I discovered that the ice machines on my floor were broken. After calling the front desk, I was told I would need to go up or down two floors to find a working one—information that was never communicated upon check-in.